Mothership Update
We Can Do Better: A Message from Van's
We've noticed some recent sharing of poor customer service experience with Van’s. Businesses almost never say this, but we will: We’re sorry.
The simple truth is that our ordering and fulfillment systems and processes haven't been up to industry standards. Visibility of order status and changes is not always accurate. As a result, we don’t always accomplish what we tell you we’ll do. On top of this, we don’t communicate with you, our fans and customers, as effectively as we should. Or often enough.
That is going to change.
Every day, we’re actively working to improve the situation.
How? First of all, we are in the process of implementing new business tools to improve visibility, efficiency, and accuracy. And while there have been some growing pains, we’re making progress. Not nearly as rapidly as we’d like, but we are heading in the right direction.
A big part of our effort is our transition to Oracle NetSuite—a modern, fully integrated platform that will streamline how we manage orders, inventory, manufacturing, and customer support.
This isn’t just a software upgrade. It’s a full overhaul of outdated systems—a massive project that touches every part of the business, and we’re committed to getting it right. We anticipate going “live” later this year with more streamlined order placement, better internal tracking, and greatly elevated customer communications as the result.
Although it might not always feel like it, we need you to know that our entire team, especially customer service, cares about supporting you—delivering your kits and parts on time and communicating clearly and promptly.
We know we can do better. And we will.
Mothership OSH’25 Banquet Tickets On Sale June 11 at 10am CST
FlyDave’s Trip Around the USA in His RV-6A
rv8or
SquawkVFR
Classified Spotlight (Buy hydroguy2’s Montana Airport Home at 97MT)
….might include RV-6
Knowledge Review
DanH
…added to the OSH’25 VAF Thread
https://vansairforce.net/threads/osh25-the-vaf-thread.234842/
AndyT
OFF TOPIC:
Get your VansAirForce.net Charity Cap!
Please consider donating yearly to help keep this American 1-person pirate ship afloat:
Older issues of the ‘VAF News’ can be found at:
THE VAF LIST (a list of RV-related lists)
We Can Do Better: A Message from Van's
We've noticed some recent sharing of poor customer service experience with Van’s. Businesses almost never say this, but we will: We’re sorry.
The simple truth is that our ordering and fulfillment systems and processes haven't been up to industry standards. Visibility of order status and changes is not always accurate. As a result, we don’t always accomplish what we tell you we’ll do. On top of this, we don’t communicate with you, our fans and customers, as effectively as we should. Or often enough.
That is going to change.
Every day, we’re actively working to improve the situation.
How? First of all, we are in the process of implementing new business tools to improve visibility, efficiency, and accuracy. And while there have been some growing pains, we’re making progress. Not nearly as rapidly as we’d like, but we are heading in the right direction.
A big part of our effort is our transition to Oracle NetSuite—a modern, fully integrated platform that will streamline how we manage orders, inventory, manufacturing, and customer support.
This isn’t just a software upgrade. It’s a full overhaul of outdated systems—a massive project that touches every part of the business, and we’re committed to getting it right. We anticipate going “live” later this year with more streamlined order placement, better internal tracking, and greatly elevated customer communications as the result.
Although it might not always feel like it, we need you to know that our entire team, especially customer service, cares about supporting you—delivering your kits and parts on time and communicating clearly and promptly.
We know we can do better. And we will.
We Can Do Better: A Message from Van's
We've noticed some recent sharing of poor customer service experience with Van’s. Businesses almost never say this, but we will: We’re sorry. The simple truth is that our ordering and fulfillment systems and processes haven't been up to industry standards. Visibility of order status and changes...
vansairforce.net
Mothership OSH’25 Banquet Tickets On Sale June 11 at 10am CST
OSH'25: The VAF Thread
The app is 'EAA Events', they changed a year or two ago, now the app stays the same name, and the data it works on is updated each year. Ah! Thank you. That app is available and I just downloaded it. Appreciate the info!!
vansairforce.net
FlyDave’s Trip Around the USA in His RV-6A
Around the US in 2 weeks
Earlier this year I planned and flew a trip around the country in my 6A. I departed Petaluma, CA (o69) on 5/20/25 and returned 6/2/25. My route is on the attached map with the exceptions of going south around the Chicago bravo enroute to Holland, MI and then south of the Canadian airspace...
www.vansairforce.net
rv8or
Whelen Connectors
I need to buy some male connectors for my Whelen Strobes, I thought I had purchased all the connectors that I needed but I have just run into Old Mrs Hubbard syndrome. The connectors are are needed to plug into the A490 PSU. Anybody know what the part number / make etc See attached a picture...
www.vansairforce.net
SquawkVFR
Hobbs Time Drift
My aircraft has two Hobbs timers - one old school mechanical gauge and one processed by a Dynon D180. The mechanical gauge is activated by an oil pressure switch. The Dynon increments the timer when it sees over 15 psi from the oil pressure sensor. The oil pressure switch and oil pressure sensor...
www.vansairforce.net
Classified Spotlight (Buy hydroguy2’s Montana Airport Home at 97MT)
….might include RV-6
Montana loghome on private airfield (97MT)
Selling our retirement home to be closer to the kids and grands. Beautiful and energy efficient loghome and hangar. More pictures coming. RV-7 could be included for additional offer. Check out this link...
www.vansairforce.net
Knowledge Review
DanH
2025 Oshkosh RV Social
2025 Oshkosh RV Social Monday July 21st 1366 WEST WAUKAU AVENUE Starts When The Airshow Gets Boring (Let's call it 4 o'clock) Ends When The Kegs Run Dry Well, here we go again! Same time as last year, same place...Monday evening, first official show day, in the backyard of the...
vansairforce.net
https://vansairforce.net/threads/osh25-the-vaf-thread.234842/
AndyT
RV 10 Oil Pressure
New to me -10. Oil pressure gets to 90psi on takeoff, especially if oil temp is lower, around 140 degrees, but usually settles in around 85psi during cruise with oil temp at 180 degrees. Is this too high? Does anyone have the oil psi ranges-green, yellow, red for the oil pressure? Maybe it’s...
vansairforce.net
OFF TOPIC:
Get your VansAirForce.net Charity Cap!
VAF Charity Cap: Help your charity and promote this site.
Get the cap all the cool kids are wearing! I don’t get a penny. It’s around $15. $5 more if you want your N-number on the back (I put 'STAFF' on the back of mine because it makes me laugh. Put STAFF on yours too if it makes you smile). And down the road $10 to the charity of your choice...
vansairforce.net
Please consider donating yearly to help keep this American 1-person pirate ship afloat:
Older issues of the ‘VAF News’ can be found at:
Doug's Area ...The VAF News, About VAF, My Resume
Pushed out every now and then.
www.vansairforce.net
THE VAF LIST (a list of RV-related lists)
THE VAF LIST (a list of RV-related lists)
The VAF List ...a list of RV-related lists. RV-related things you might want to browse over (a closed post that is sticky and maintained by dr). Link to this in 'Links' in the menu. v/r,dr Small businesses that help bring you this list of RV-related lists: 360 Avionics www.360Avionics.com Ace...
vansairforce.net
