When I walked up to the counter, there was no other customer anywhere in the tent. There were four people behind the counter, two at the left end and two at the right end who I recognized as very senior members of Van’s staff by having seen their pictures in the RVator. Both pairs of people were having conversations among themselves. I walked up to the counter, closer to the senior members, but still somewhat between the two pairs. As I was walking toward the counter, the two guys on the right end made eye contact with me then went back to their conversation. I stood at the counter, waiting for them to finish thinking they’ll get to me in a minute. After what seemed like a surprising amount of time, they stopped talking to each other and turned around and just looked at me with a straight face. No smile, no “Hi, how are you?” or “Can I help you?”, nothing. So I said, “Hi, can I ask you a question?” The response I got was “Go ahead.” So I introduced myself and said I wanted to build an RV-8, and how do I go about ordering a Kit? I was told I needed to order a preview plans set and was given a package with some forms to fill out to send back in. I said “Thank-you” and one of them said “You’re welcome”. I thought this was kind of strange since I just basically told them I would like to give them tens of thousands of my hard earned dollars and I’m the one thanking.