I have a two screen GRT system in my RV6 panel along with their EIS 4000 and two GRT servos. I’ve used GRT on a couple other builds, so I have confidence. I’m writing this because of all the long delay/lead times I read about here. The day before yesterday, I changed my oil. I performed a detailed inspection of the fwf areas as I always do whenever I have my cowl off. In the process of doing that I think I “wiggled” the lead coming off my current sensor donut I have on my alternator B-lead a little too ‘robustly’. When I made a test flight yesterday I eventually noticed my current indication showing -103 amps. I’m sure it showed that from the very beginning, even before engine start, but I didn’t notice until airborne - my bad….. So after landing I investigated and found the lead coming off the small donut completely broken off. I don’t think this is something I can solder back together, so yesterday afternoon I ordered a new one from GRT. (I understand that having a current indication isn’t real important, but that’s what I have).
Well, this morning, Jon from GRT called me to say that they were ready to ship and just needed my CC info. That’s the way they do it. Then I got an email a few minutes later that showed shipping info that said I will get the new part between 9:30 and 12:30 tomorrow!! That is literally less than two days after I found the problem. I realize this is a small part - not like an engine or prop - but I have found the customer service from GRT (over the last 26 years) to be legendary.
Well, this morning, Jon from GRT called me to say that they were ready to ship and just needed my CC info. That’s the way they do it. Then I got an email a few minutes later that showed shipping info that said I will get the new part between 9:30 and 12:30 tomorrow!! That is literally less than two days after I found the problem. I realize this is a small part - not like an engine or prop - but I have found the customer service from GRT (over the last 26 years) to be legendary.
