Walt
Well Known Member
Glad you found it. Do you have a manufacturer and model number for that switch? I’m curious and would like to look it up.
Make sure you use gold plated switch contacts for low level/signal switching.
Glad you found it. Do you have a manufacturer and model number for that switch? I’m curious and would like to look it up.
Thank you for acknowledging that the problem was not our equipment. When troubleshooting it can be hard to know where the problem is likely to be, but it helps to remember that our equipment works, and has been proven in thousands of installations, and is not likely to be the problem.
I do not agree with your assertions about our documentation. It is quite complete and accurate.
As for our customer support at airshows, we can not guarantee that we will have time at these busy shows, and our head of technical support did not attend the show this year.
I also do not agree that our technical support is lacking. I have tried contacting a competitor, and never got a reply. If you call us, and we are busy, we do call back. With GRT you are also able to get assistance from our engineers, and myself. We can't provide 24 hour on call service, but we will get your problem solved. Most often difficult to solve problems are not the fault of our equipment, but we still do what we can to solve them.
I also disagree that I have one foot out the door. I started this company, I love my work, and I do not expect to ever retire. Airplanes and avionics are my passion. I do try to explore some other aspects of life and do more than work, but ultimately, it gives me great satisfaction.
I would also like to point out that we have been a powerful influence in this industry for keeping prices competitive, and for pushing the state of the art forward.
Greg Toman
President
GRT Avionics
walt said:Make sure you use gold plated switch contacts for low level/signal switching.
I do not agree with your assertions about our documentation. It is quite complete and accurate.
Greg Toman
President
GRT Avionics
Now I'm done slamming GRT
To summarize, GRT's support is very good, however the unfortunate state of documentation means we have to rely on direct human support far too often. Once installed and running, GRT's products are fantastic and clearly are leaders in value and performance as well as broad 3rd party vendor integration.
As a GRT user and supporter (since 2011) I pretty much agree with the previous posts, although I'm not quite as negative about the documentation (I managed to figure everything out, no calls, and it all worked, the first time - but then again, I have a technical background).
Off topic note for Greg, telling him how to run his business (-): What you really need to do is hire a politically savvy consultant, to push thru FAA approval for your gps approach system. The day you do that, your sales will quadruple!