Wayne Stambaugh
Member
I received my RV14 slow build wing kit about a month ago. I did a thorough inventory and noticed my wing skin part numbers didn’t exactly match but were close to the numbers on the inventory list. I assumed it was a typographical error on Van’s part. About two weeks later I got an email from Vans stating that they had shipped a number of RV14 wing kits with RV10 wing skins included. I immediately went back and checked the numbers and the numbers shown in the email were the same numbers on the wing skins in my kit. They were in fact, the RV10 wing skins.
Vans immediately shipped me the correct wing skins. They were crated in a box with a screw down top so that I can reuse the crate to ship the RV10 skins back to them. Everyone makes mistakes now and then but when a company like Vans makes one the take care of it quickly, efficiently, and at no charge. Their service in my opinion is second to none! The wing kit is the first kit in my build and I’m already convinced I bought my kit from the right company. Regardless of which kit you happen to be building if it came from Vans you will be taken care of when problems occur.
Vans immediately shipped me the correct wing skins. They were crated in a box with a screw down top so that I can reuse the crate to ship the RV10 skins back to them. Everyone makes mistakes now and then but when a company like Vans makes one the take care of it quickly, efficiently, and at no charge. Their service in my opinion is second to none! The wing kit is the first kit in my build and I’m already convinced I bought my kit from the right company. Regardless of which kit you happen to be building if it came from Vans you will be taken care of when problems occur.