I simply prefer I was sent what I purchased…. as I’m sure everyone else.
That 1/5th the flying fleet is a viewpoint I hadn’t seen considered. That’s very damaging to public perception. Unfortunately I think their public perception is just too good to go sour. I say this in the sense that I still find rv owners who have no clue they’re in financial problems or bankruptcy, or continue to tell me my issues are just my “perception’. It will take some years before that generation is gone and the “bankruptcy” generation becomes the new majority. Conversely, if it does go sour… The bankruptcy generation may be a group of older builders that don’t exist 15/20 years from now. But seeing as Covid brought on a lot of what looked to be a younger crowd to the market, hard to tell. Some added debt to save face now might go a heck of a long way in the future. But I’m not sure they are considering that. Sometimes when you have a good perception you leverage that to help yourself out which I think Hamstreet sees and is planning on using. If canceling contracts is not Dick’s goal for customer satisfaction, he’s going to have a hard time differing with the hamstreet advisors that he’s paying several 100k for their opinion. If I hire someone’s opinion, I’m pretty inclined to want to listen to it.
I am not sure customers satisfaction is a good argument. Look at the attached table from the filing. When Van's sold 1594 kits the following year they made 3 million (I look at the following year as it takes at least that long from order to delivery) and when you look at the trend the more they sold the less money they made the next year since 2019.
So having fewer customer the company in its current state can handle well. Having a lot of customers they can not. At least not based on the data from the filing.
So as they still need customers fewer more fanatic once are better for them which is exactly what they will get.
Oliver