Aiki_Aviator
Well Known Member
Hi All,
Maybe people could give me some explaination on why particular businesses feel it necessary to rip off customers on postage costs when it is clear that the costs are significantly less.
My scenario relates to a potential wire purchase from a well known web based company for us geeks of the sky that tried to charge $250 for postage for a $450 order. When asked if they could check and confirm the actual postage costs have effectively lead me on a wild goose chase with comments about working on the problem.
The problem began on 25 November 2011. I have since sent 10 emails requesting detials and made 3 international phone calls. The last phone call was passed through to Jeff, who did not even talk to me, just put me to voice mail. I have been nothing but professional I can assure you (emails back me up), however, the customer service is basically terrible.
I personally want to warn people about these companies as the customer service before you purchase is bad, however, I shudder to think what post sale would be like.
For some information, the postage for the same article, on the expensive side from USPS was $140 (i.e. rapid delivery). So I can only think that because it is computer calculated they only care about themselves.
My personal opinion is that this sort of greed is a major cause of the worlds current economic crisis and if we cared more about each other and less about the profits, the end results would be better.
This may seem like sour grapes, however I am passionate about honest value for money supply and service and make it my mission to highlight were extremely bad examples of this exist. I just hope this email helps other from making a bad choice of supplier.
Thanks to all the other quality suppliers and to all have happy holidays.
Maybe people could give me some explaination on why particular businesses feel it necessary to rip off customers on postage costs when it is clear that the costs are significantly less.
My scenario relates to a potential wire purchase from a well known web based company for us geeks of the sky that tried to charge $250 for postage for a $450 order. When asked if they could check and confirm the actual postage costs have effectively lead me on a wild goose chase with comments about working on the problem.
The problem began on 25 November 2011. I have since sent 10 emails requesting detials and made 3 international phone calls. The last phone call was passed through to Jeff, who did not even talk to me, just put me to voice mail. I have been nothing but professional I can assure you (emails back me up), however, the customer service is basically terrible.
I personally want to warn people about these companies as the customer service before you purchase is bad, however, I shudder to think what post sale would be like.
For some information, the postage for the same article, on the expensive side from USPS was $140 (i.e. rapid delivery). So I can only think that because it is computer calculated they only care about themselves.
My personal opinion is that this sort of greed is a major cause of the worlds current economic crisis and if we cared more about each other and less about the profits, the end results would be better.
This may seem like sour grapes, however I am passionate about honest value for money supply and service and make it my mission to highlight were extremely bad examples of this exist. I just hope this email helps other from making a bad choice of supplier.
Thanks to all the other quality suppliers and to all have happy holidays.