When I purchase merchandise in good faith, my poor luck usually kicks in...
This is one of those times.
Just got my new Garmin Aera 660 and a Airgizmo panel mount to replace my older 550 and panel mount. Bought them both from Aircraft Spruce.
Everything went well installing them and it was an almost an identical install to the 550 they were replacing.
I wanted to take the Aera 660 out of the panel mount to take it home to charge the battery. Oddly the battery had 0% charge out of the box.
I go to remove my new GPS from the Airgizmo panel mount and I cannot !
Apparently I am missing a sliding lever that releases the GPS.
This new panel mount is a slightly different design from my former unit.
They now have a sliding lever that unlocks the GPS from the Bare wire cable.
Here is the catch 20-- I cannot remove the GPS from the panel mount, AND I cannot remove the panel mount from the aircraft because the screws are located behind the GPS. Un-real! It is trapped!
I phoned Airgizmo. The man who answered the phone was not very sympathetic, nor was he nice. He said I am possibly missing the plastic sliding release lever (no kidding?) , but he finds that hard to believe. He claims that Aircraft Spruce re-sells opened and returned merchandise, and since I did not purchase the Airgizmo from him directly, he is unwilling to send me the missing part!
So I immediately phone Spruce, they put me on hold, and they are unable to make contact with Airgizmo. Odd because they just took my call 3 minutes earlier. Spruce did NOT offer to ship me out a new Airgizmo. Unwilling. They want me to ship the Airgizmo unit I have back to them first.
EXCEPT one problem... I cannot remove it from the plane because I cannot get the GPS out. The workday has now ended, and I did not get a phone call back from Spruce with a solution.
Anyone have any ideas?
I thought of bending a paperclip and going back from behind the panel to try to get the GPS to release, but I don't want to scratch the back of a brand new GPS.
Needless to say I am Pi**ed off.
Over the years, this is my third Garmin/Airgizmo combo purchase from Spruce. I bought a GPS396, an Aera 550, and now this Aera 660.
Now what do I do?
This is one of those times.
Just got my new Garmin Aera 660 and a Airgizmo panel mount to replace my older 550 and panel mount. Bought them both from Aircraft Spruce.
Everything went well installing them and it was an almost an identical install to the 550 they were replacing.
I wanted to take the Aera 660 out of the panel mount to take it home to charge the battery. Oddly the battery had 0% charge out of the box.
I go to remove my new GPS from the Airgizmo panel mount and I cannot !
Apparently I am missing a sliding lever that releases the GPS.
This new panel mount is a slightly different design from my former unit.
They now have a sliding lever that unlocks the GPS from the Bare wire cable.
Here is the catch 20-- I cannot remove the GPS from the panel mount, AND I cannot remove the panel mount from the aircraft because the screws are located behind the GPS. Un-real! It is trapped!
I phoned Airgizmo. The man who answered the phone was not very sympathetic, nor was he nice. He said I am possibly missing the plastic sliding release lever (no kidding?) , but he finds that hard to believe. He claims that Aircraft Spruce re-sells opened and returned merchandise, and since I did not purchase the Airgizmo from him directly, he is unwilling to send me the missing part!
So I immediately phone Spruce, they put me on hold, and they are unable to make contact with Airgizmo. Odd because they just took my call 3 minutes earlier. Spruce did NOT offer to ship me out a new Airgizmo. Unwilling. They want me to ship the Airgizmo unit I have back to them first.
EXCEPT one problem... I cannot remove it from the plane because I cannot get the GPS out. The workday has now ended, and I did not get a phone call back from Spruce with a solution.
Anyone have any ideas?
I thought of bending a paperclip and going back from behind the panel to try to get the GPS to release, but I don't want to scratch the back of a brand new GPS.
Needless to say I am Pi**ed off.
Over the years, this is my third Garmin/Airgizmo combo purchase from Spruce. I bought a GPS396, an Aera 550, and now this Aera 660.
Now what do I do?