DonFromTX
Well Known Member
Update 12/7/2014;
My anger at losing four years of postings got the better of me when I posted the below comments. Kitlog made a mistake in purging my file, I can understand that, I think once upon a time I even made a mistake myself. My purpose in making the post was to illustrate my long term ignorance of the Kitlog system, resulting in my not making a backup of the mdb file! The post written in intense anger, did not clearly make this point, in fact served to condemn Kitlog. Kitlog is working to remake my log at present. Regardless if they do or do not, Kitlog is the best log for the money out there to my knowledge, and my post should not serve to steer people away from it, only to educate them as I now have been, to make backups, as is clearly dictated in the Kitlog instructions.
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Original post follows:
As many of you are aware, I have had an extensive record of my build for four years on Kitlog.
I found today that Kitlog personnel erased (they call it "purged") my entire four years of work, photos, narrative, etc.
They offered a data file from which I could make a new log, character by character of the four years. Yeah, like I have time for that!
It has taken several weeks for them to stumble around at excuses and in a fog to even get to that final point.
Needless to say, I would encourage anyone using Kitlog to become aware of what can happen, and print out copies of your files regularly. Better yet, I would recommend you find a log service that does not do business this way.
Does anyone have a suggestion for a new builder log company?
[formatting edited for clarity; S. Buchanan]
My anger at losing four years of postings got the better of me when I posted the below comments. Kitlog made a mistake in purging my file, I can understand that, I think once upon a time I even made a mistake myself. My purpose in making the post was to illustrate my long term ignorance of the Kitlog system, resulting in my not making a backup of the mdb file! The post written in intense anger, did not clearly make this point, in fact served to condemn Kitlog. Kitlog is working to remake my log at present. Regardless if they do or do not, Kitlog is the best log for the money out there to my knowledge, and my post should not serve to steer people away from it, only to educate them as I now have been, to make backups, as is clearly dictated in the Kitlog instructions.
==========================
Original post follows:
As many of you are aware, I have had an extensive record of my build for four years on Kitlog.
I found today that Kitlog personnel erased (they call it "purged") my entire four years of work, photos, narrative, etc.
They offered a data file from which I could make a new log, character by character of the four years. Yeah, like I have time for that!
It has taken several weeks for them to stumble around at excuses and in a fog to even get to that final point.
Needless to say, I would encourage anyone using Kitlog to become aware of what can happen, and print out copies of your files regularly. Better yet, I would recommend you find a log service that does not do business this way.
Does anyone have a suggestion for a new builder log company?
[formatting edited for clarity; S. Buchanan]
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