Will Bentley
Active Member
I am curious to know if anyone else has run into a problem such as this.
Last year I purchased a Garmin 430W from Eastern Avionics in Florida to
be installed in my 6A. I was informed that this unit has a two year warranty.
Eastern Avionics made up the harness for my unit. Bob Hart (salesman at
Eastern that sold the unit to me) stated that the warranty would be valid,
even though my local A&P tech installing my 430W was not a "Garmin Authorized
Repair Facility". Like I said, I made sure prior to purchase that the warranty
would be honored even tho the unit was not installed by an Authorized Facility.
Yesterday I called Garmin and informed them that I have a problem with
the display on my 430W. It seems the display is beginning to lose the
anti-glare property...it's just sort of crumbling off. Today I get word
from Garmin that they will repair the problem "this" time, but any further
warranty work will be disallowed due to the installer not being "authorized".
So, if I have a major problem in the next ten months I am out of luck.
I know many RV folks that have done their own installations and have yet
to hear that the warranty is invalid. The A&P that did my installation has
done a number of them and is a very good tech. Anyone else run into this
situation? Any advice? I am leaving to go overseas tomorrow and probably
won't have time to run all this by Eastern Avionics before I leave. I'll be gone
for six months.
Appreciate input any of you may have..
Thanks,
Bill
Last year I purchased a Garmin 430W from Eastern Avionics in Florida to
be installed in my 6A. I was informed that this unit has a two year warranty.
Eastern Avionics made up the harness for my unit. Bob Hart (salesman at
Eastern that sold the unit to me) stated that the warranty would be valid,
even though my local A&P tech installing my 430W was not a "Garmin Authorized
Repair Facility". Like I said, I made sure prior to purchase that the warranty
would be honored even tho the unit was not installed by an Authorized Facility.
Yesterday I called Garmin and informed them that I have a problem with
the display on my 430W. It seems the display is beginning to lose the
anti-glare property...it's just sort of crumbling off. Today I get word
from Garmin that they will repair the problem "this" time, but any further
warranty work will be disallowed due to the installer not being "authorized".
So, if I have a major problem in the next ten months I am out of luck.
I know many RV folks that have done their own installations and have yet
to hear that the warranty is invalid. The A&P that did my installation has
done a number of them and is a very good tech. Anyone else run into this
situation? Any advice? I am leaving to go overseas tomorrow and probably
won't have time to run all this by Eastern Avionics before I leave. I'll be gone
for six months.
Appreciate input any of you may have..
Thanks,
Bill