Christopher Murphy
Well Known Member
I had my airplane down to change a mechanical fuel pump and I new it would be a few weeks to get it done. I had a ADS-B transponder installed and the place that did it did a sloppy job with the installation. ( loops of coax around the antenna, 1/2 inch of screws sticking out of the adel clamps and more) so I thought Id pull off the front fuselage panel ( RV-4) and fix a few things under there. IVe had my D10A since about 2004 and have never updated the firmware so I started checking into doing it myself. I made a call to Dynon tech support to discuss what kind of computer I needed to do it and cables etc and their tech guy tells me it would be better if they did it and if I sent it to them they would update the firmware for free. So Im thinking ok... if thats free then I only have to pay for the pitot static check after I put it back in. So, I crack the system open and remove the unit, ship it in the original box, in the original foam packing.
Several days later I get a invoice over the email saying I owe xxx dollars for major work done to the unit. So I call them and talk to a manager and he says we when they tried to boot it up it wouldnt boot up and they found something wrong with it that required internal repairs..
I'm like , wait a minute., the unit was working when I took it out. No call to discuss the repairs, and when I asked to talk to the guy who convinced me to send it in,,, oh he's on vacation and unavailable...
Now they have my unit, holding it hostage until I pay the invoice....
Its not the cost that bothers me, its the way this was done...
am I out of line?
I will never buy anything dynon again...
cm
Several days later I get a invoice over the email saying I owe xxx dollars for major work done to the unit. So I call them and talk to a manager and he says we when they tried to boot it up it wouldnt boot up and they found something wrong with it that required internal repairs..
I'm like , wait a minute., the unit was working when I took it out. No call to discuss the repairs, and when I asked to talk to the guy who convinced me to send it in,,, oh he's on vacation and unavailable...
Now they have my unit, holding it hostage until I pay the invoice....
Its not the cost that bothers me, its the way this was done...
am I out of line?
I will never buy anything dynon again...
cm