RV9798
Well Known Member
Does any body know what is going on and how many people are waiting for their unit? Anybody received this EFIS?
Pete
Maybe flying next month if the unit arrives???
RV9798 said:When I asked for a refund, they told me there is a 15% charge because they are almost shipping?
Greg Richter said:We're testing them very extensively since it's a new processor, new Unix OS, new GPS, etc.
I also asked what the differences were between the G4 models and I was told that there were no differences. Then later I was told that the lite models had limited flight planing. I tryed to look for more info on BMT's site and found nothing. Just a brochure about the G4.
That is very interesting as a consumer to know. However, if an individual cannot be forthright and upfront about these delays and instead promises whatever it is he/she thinks the customer wants to hear one can find out very quickly that something has come up behind him and bit him on the ***. IMHO a business has to stand behind their word just as much as their product. Greg, if you continually promise things that you cannot deliver you are only hurting yourself in the long run. It does not matter how wonderful your product is you still must have satisfied customers. Satisfying customers goes far beyond supplying them with a capable product. I am impressed with the "supposed" capabilities of your product. However, I am very reluctant to do business with people whose word I cannot trust.Greg Richter said:We _do_ tend to reach a little (OK, a lot ) further than a lot of companies making this sort of equipment, and sometimes that translates into delays in getting new things made.
Then don't "beg, borrow or steal" in your communications with potential customers just to get their money in your R&D coffer! Get your ducks in a row and then sell your wares.We've got them going together, and are simply behind plan in getting them out.
Should this not be done BEFORE you make delivery promises?Good news is they are coming together nicely, testing well, and are about ready to go out in quantity. Since going to all SMT and all robotics, we can now make machines 50 at a time. We're testing them very extensively since it's a new processor, new Unix OS, new GPS, etc. and I _really_ don't want 500 of these out there with "one little fix" needed 500 times.
Is this an acceptable way of doing business to you? Why don't you have contingencies for those slowdowns built into your project time lines so that you do not have the added stress of having to deal with poor customer relations on top of those slowdowns when you fail to deliver what you promised?We've had slowdowns with growth before, and this is the same sort of thing. We always do deliver (if sometimes later than we'd like) and the hardware works wonderfully.
This is looking very ulgy.
jeff beckley said:I called Blue moutain today and talked to Shella. Shella assured me that they will begin shipping on the first of June. The main reason I called was to inquire why I had not recieved my servos. I asked for them when I placed my order so I could finish up my wings. She said that they would ship out right away. I was going to cancel my order but it was then that she stated the shipping date of june first. I know that I am way down on the list.
I hope by accepting the servos I will not get charged a restocking fee on the G4 if they have any more delays.
I still think I will hold off installing the servos until the products start shipping.
RV7Guy said:As Kahuna mentioned this is not new. I would do some research before committing any money. After being bitten by an engine company, I have become a research fanatic.
If I was doing it again I would go with Advanced Systems new EFIS. Rob Hickman is an RV guy who's customer service is second to none. He will tell you the straight stuff from the get go. I have not seen any bad experiences with his stuff. If a problem does occur it is corrected quickly and professionally.
John Courte said:Do you have a link or website for Advanced Systems?
I'd be very interested in seeing a ACS EFIS in action. The display is well laid out and with the larger unit, the screen size seems to be sufficient for quick scanning. In addition, the screen should be VERY readable in sunlight if it's like the existing AF2002/AF2500 engine monitor. Yes, the unit doesn't do everything that the BMA units do, but BMA has its own issues (e.g., can you get one).John Courte said:Do you have a link or website for Advanced Systems? Googling it turns up a lot of generic stuff, but mostly flight training.
thanks,
-john
You do realize that this thread is almost 18 years old?I would like to discuss the NAV420/425 with you. My phone is four 8 0 two 86 two eight 59. I have an RV10 with Cheltons and the NAV420/425 which may have a defective heater element. David N46007