XOverZero
Well Known Member
I bought a new battery pack for my Icom A24 handheld. Aircraft Spruce was temporarily out of stock, and the item had to be shipped from their Georgia facility when the restock shipment arrived. I didn?t realize that the battery I ordered would be an off-brand ?direct replacement.? It didn?t fit. Something about the molded latching recess wasn?t right and it would not attach to the radio body. Gloom. To add to the joy, I had been charged for freight from GA to where I live, only 20 minutes from ACS in Corona, CA.
A phone call to Claudia in customer service was all that was needed. She immediately reversed the mistaken freight charge, and I dropped by there this morning and swapped out the defective unit with a jen-you-wine Icom battery pack. Happy now.
The off-brand battery was labeled Batteries America, p/n BP-210N. It was mentioned that they (ACS) had never had a problem with them before. Since this one came from a new shipment just received, my brain says that makes them all suspect. If anyone else is about to buy this battery pack, be advised that it may or may not work. Shop wisely.
Thanks again to Claudia and counterman Joe at Spruce. They do take care of their customers?always a pleasure to work with.
A phone call to Claudia in customer service was all that was needed. She immediately reversed the mistaken freight charge, and I dropped by there this morning and swapped out the defective unit with a jen-you-wine Icom battery pack. Happy now.
The off-brand battery was labeled Batteries America, p/n BP-210N. It was mentioned that they (ACS) had never had a problem with them before. Since this one came from a new shipment just received, my brain says that makes them all suspect. If anyone else is about to buy this battery pack, be advised that it may or may not work. Shop wisely.
Thanks again to Claudia and counterman Joe at Spruce. They do take care of their customers?always a pleasure to work with.