I've ranted about this before, and here goes again-
Every single kit delivery I've had has been damaged in transit. Every one! Today I received my fuselage kit, and sure enough there were two places where it was clear that a fork had been run through the side, the end of the crate was pushed in and all the staples holding it together had pulled loose. As soon as the truck door opened I could see the crate was damaged. I could see paper and airplane parts through the gaps. All but one of the blocks that Van's installs on the bottom of the crates so that a forklift can slip under were gone. The shipping company kindly put the 8 foot crate on top of a 4 foot pallet for me to compensate. I've had it with these shipping companies that clearly don't give a **** about their cargo. XPO Logistics picked up the crate in Oregon and delivered it to Albuquerque, and from there RAC Transport delivered the crate to my home. I have no idea which shipping company is responsible for all the damage. The only thing that keeps me from going postal is that Vans does a superb job replacing parts that have been damaged in transit. It is the most pain-free service of any company with which I've worked so thank goodness for that.
Every single kit delivery I've had has been damaged in transit. Every one! Today I received my fuselage kit, and sure enough there were two places where it was clear that a fork had been run through the side, the end of the crate was pushed in and all the staples holding it together had pulled loose. As soon as the truck door opened I could see the crate was damaged. I could see paper and airplane parts through the gaps. All but one of the blocks that Van's installs on the bottom of the crates so that a forklift can slip under were gone. The shipping company kindly put the 8 foot crate on top of a 4 foot pallet for me to compensate. I've had it with these shipping companies that clearly don't give a **** about their cargo. XPO Logistics picked up the crate in Oregon and delivered it to Albuquerque, and from there RAC Transport delivered the crate to my home. I have no idea which shipping company is responsible for all the damage. The only thing that keeps me from going postal is that Vans does a superb job replacing parts that have been damaged in transit. It is the most pain-free service of any company with which I've worked so thank goodness for that.