Im reluctantly posting this as I understand that Vans is very busy but I’m trying to chase an order from Van’s and can’t get anywhere. I placed an order (approx $1100) in early October for parts to re-build a rudder for my flying RV14A and items for my annual. I received a email from Vans November 28 that my order was shipping. I was literally boarding a ship for a 2 week cruise and we wouldn’t be home for 3 weeks. I called Vans asked the Kim C if there was any way Vans could hold the order for 2 weeks. No Problem. Vans declares Chapter 11 two days later.
When I got home I’ve tied several times to chase down the order. No tracking number has ever been issued but I’ve been billed. I explain what happened and the people at Vans very politely say they look into it and I never hear back.
Any suggestions?
When I got home I’ve tied several times to chase down the order. No tracking number has ever been issued but I’ve been billed. I explain what happened and the people at Vans very politely say they look into it and I never hear back.
Any suggestions?