andoman
Well Known Member
Ive read all that I can ref the G5 Battery saga.
I have an issue that I haven't seen described before.
Its a new unit (not subject to recall) with current software and the most current battery version.
What follows is a brief description and the response from Garmin G3Expert support:
-On first install and power up it was at 80% and showed charging. almost immediately indicated 100%. Fully charged.
-upon removing buss power, it was back to 80%
-I discharged it down to 60%. Upon applying buss power, it indicated charging and at 70% it jumped to 100%. Removed buss power and it showed 70%.
-after a few cycles of this it will now stop charging and show 100% charged when at only 60% charge.
-The system reports the battery health as 100% battery life available.
-I downloaded a data log file from one of my discharge/charge cycles and sent it to G3Expert support at Garmin.
Their Response: "This is a software issue and we hope to have it resolved in the next G5 software update. I don't know yet when that will be."
Sooo... not a unit issue (where it all started), not a battery issue (where it ended up), now a software issue...
Anyone else seen this "software" issue? I'm suspicious since this didn't immediately rear its ugly head in the community when the new software version was released last January.
In other words: I feel my issue is being conveniently dismissed by Garmin...
I have an issue that I haven't seen described before.
Its a new unit (not subject to recall) with current software and the most current battery version.
What follows is a brief description and the response from Garmin G3Expert support:
-On first install and power up it was at 80% and showed charging. almost immediately indicated 100%. Fully charged.
-upon removing buss power, it was back to 80%
-I discharged it down to 60%. Upon applying buss power, it indicated charging and at 70% it jumped to 100%. Removed buss power and it showed 70%.
-after a few cycles of this it will now stop charging and show 100% charged when at only 60% charge.
-The system reports the battery health as 100% battery life available.
-I downloaded a data log file from one of my discharge/charge cycles and sent it to G3Expert support at Garmin.
Their Response: "This is a software issue and we hope to have it resolved in the next G5 software update. I don't know yet when that will be."
Sooo... not a unit issue (where it all started), not a battery issue (where it ended up), now a software issue...
Anyone else seen this "software" issue? I'm suspicious since this didn't immediately rear its ugly head in the community when the new software version was released last January.
In other words: I feel my issue is being conveniently dismissed by Garmin...
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