Modified Builder Tech Support Phone Hours - Starting April 30th

[greghughespdx]

To allow our builder support staff to conduct some important special project work, we will be changing our Builder Support phone hours to take place only in the mornings from 8-9:30am Pacific time each day beginning on Tuesday, April 30th. We will not be holding afternoon call-in hours until further notice. This is a temporary change until the project is completed. Thank you for understanding!

 

[Cessnadog]

Thanks Greg,
I will say I hope this is to give the team time to sort out some solutions to the hard/impossible to replace LCPs.

 

[Ben Ellis]

To allow our builder support staff to conduct some important special project work, we will be changing our Builder Support phone hours to take place only in the mornings from 8-9:30am Pacific time each day beginning on Tuesday, April 30th. We will not be holding afternoon call-in hours until further notice. This is a temporary change until the project is completed. Thank you for understanding!

Greg -- thanks for letting us know. Any chance you want to fill us in on the project...?

 

[greghughespdx]

Greg -- thanks for letting us know. Any chance you want to fill us in on the project...?

Short version: Some of our support staff is helping contact customers who need to get their orders completed for laser cut part replacements. We're making good progress on shipping parts, and need to work on getting everyone to make their selections so we can get the project done before too long.

 

[DonMcKee]

Short version: Some of our support staff is helping contact customers who need to get their orders completed for laser cut part replacements. We're making good progress on shipping parts, and need to work on getting everyone to make their selections so we can get the project done before too long.

Greg, I completed my LCP order, and received my replacement parts for my RV-14A Fuse and Wing kits, long ago (nothing needed for my Emp). Yesterday, I received an email reminding me to complete my LCP order. Curious, I followed the link to the order page, and it showed the status of my RV-14A Fuse, Emp, and Wing orders as "Pending." When I selected the radio button to look at my Wing selections, I was presented with the "Thank you for confirming and submitting your parts order...." confirmation page.

Something isn't quite right.

 

[Brantel]

Greg, I completed my LCP order, and received my replacement parts for my RV-14A Fuse and Wing kits, long ago (nothing needed for my Emp). Yesterday, I received an email reminding me to complete my LCP order. Curious, I followed the link to the order page, and it showed the status of my RV-14A Fuse, Emp, and Wing orders as "Pending." When I selected the radio button to look at my Wing selections, I was presented with the "Thank you for confirming and submitting your parts order...." confirmation page.

Something isn't quite right.

something similar on my end…

 

[MIKE JG]

Greg or anyone with recent experience, how long does it take to hear back for an emailed support question??

I emailed the support address Monday of this week, it's now Friday evening and I've not gotten a response. I emailed again yesterday, Thursday, still crickets.

 

[Van's Aircraft]

Greg or anyone with recent experience, how long does it take to hear back for an emailed support question??

I emailed the support address Monday of this week, it's now Friday evening and I've not gotten a response. I emailed again yesterday, Thursday, still crickets.

Hi Mike - Apologies for the delays. We are temporarily short staffed, plus the support team has been working hard on replacement parts order completion, as well (noted on our web site). We have a bit to go on that project, but will complete it in the near future.

Also, we are hiring a technical support staff member, as well as many other positions. If you or someone you know might be interested, please take a look and let us know!