Freemasm
Well Known Member
Hopefully this gets some deserved visibility before it is possibly relegated to another thread category.
I bought a ACAT mini angle drill from Yardstore Jan2019. It worked fine when new but the overall review on that tool is still out. That said, the related service from Yardstore deserves mention.
The tool started having problems before finally becoming unusable. It has no more than an hour of trigger time, probably a fraction of that. After talking to them on a Saturday morning, I sent it back to get an overhaul quote.
Mailed on Monday
Received on Wednesday
Got a call on Thursday telling me the drill has been repaired and on it's way back to me. Repaired for free.
Pat at Yardstore said they could tell by the (lack of) vane wear there hadn't been much use. Fixed as a warranty issue even though the calendar time was much exceeded. He apologized for any inconvenience. The offending parts were replaced, some adjustments made and on it's way back to me. Out of my hands for just over a week, thankfully. As you know when you need a real angle drill, there's nothing else that will really do the job.
I've always had good dealing with them. This really solidified their good reputation with me. Something is going to go wrong at some point in business. The subsequent actions speak volumes.
I bought a ACAT mini angle drill from Yardstore Jan2019. It worked fine when new but the overall review on that tool is still out. That said, the related service from Yardstore deserves mention.
The tool started having problems before finally becoming unusable. It has no more than an hour of trigger time, probably a fraction of that. After talking to them on a Saturday morning, I sent it back to get an overhaul quote.
Mailed on Monday
Received on Wednesday
Got a call on Thursday telling me the drill has been repaired and on it's way back to me. Repaired for free.
Pat at Yardstore said they could tell by the (lack of) vane wear there hadn't been much use. Fixed as a warranty issue even though the calendar time was much exceeded. He apologized for any inconvenience. The offending parts were replaced, some adjustments made and on it's way back to me. Out of my hands for just over a week, thankfully. As you know when you need a real angle drill, there's nothing else that will really do the job.
I've always had good dealing with them. This really solidified their good reputation with me. Something is going to go wrong at some point in business. The subsequent actions speak volumes.