I placed an order with Wicks Aircraft last week and found out today (one week later) that they screwed up and haven't shipped it yet. Well, I was hot and asked for a manager. Janet (GM) got on the phone and apologized, agreed it is unacceptable, and stepped up to pay Red Label shipping so I'll have it tomorrow. Now that's customer service! I've always said, "It's not that a mistake was made, but how it is fixed that counts." Wicks and Janet handled it very nicely, so I thought I should share this. I'll definitely order from them again...