FlyingArcher
Well Known Member
I just wanted to publish a big thank you to Marc Ausman from Vertical Power and let you fellow RVers know how well he takes care of his customers.
In early January, after a long hesitation between VP-50 and VP-100 models, I finally decided to order a VP-50 and its wiring harness. I was really tempted by the VP-100, but the price difference was quite big and for my day-VFR RV-9A was not really worth it.
I received the unit by the end of January and after inspecting it carefully stored it because I was not going to use it immediately, but I like to be ahead on my project and the dollar/Euro rate was nice at that time.
Then Vertical Power announced the release of the new VP-X control unit that offers almost the same switching features as the VP-100, but because it's driven by your EFIS it costs much less.
So here I am sending an email to Marc to express my frustration and to my surprise he simply replied: send it back, we'll exchange it if you prefer a VP-X and you'll only pay the delta
He didn't charge any restocking fee for the VP-50 and even offered the shipping cost for the VP-X.
I can tell you that I'm not used to that kind of business practices from French dealers of anything so I really wanted to share this amazing (to me) experience.
Two thumbs up Marc and Vertical Power
In early January, after a long hesitation between VP-50 and VP-100 models, I finally decided to order a VP-50 and its wiring harness. I was really tempted by the VP-100, but the price difference was quite big and for my day-VFR RV-9A was not really worth it.
I received the unit by the end of January and after inspecting it carefully stored it because I was not going to use it immediately, but I like to be ahead on my project and the dollar/Euro rate was nice at that time.
Then Vertical Power announced the release of the new VP-X control unit that offers almost the same switching features as the VP-100, but because it's driven by your EFIS it costs much less.
So here I am sending an email to Marc to express my frustration and to my surprise he simply replied: send it back, we'll exchange it if you prefer a VP-X and you'll only pay the delta
He didn't charge any restocking fee for the VP-50 and even offered the shipping cost for the VP-X.
I can tell you that I'm not used to that kind of business practices from French dealers of anything so I really wanted to share this amazing (to me) experience.
Two thumbs up Marc and Vertical Power