I have to say that I'm quite impressed with Vans refund policy. No questions asked. None whatsoever.
Of course, it's easier to offer a refund than it is to communicate with a customer to find out what the real problem is.
Having ordered a kit last October, it was well time to get the finishing kit ordered. Of course, it wasn't that straight forward, I had planned on an alternate engine and other components. I contacted the office to try to get some help, they directed me to tech support. Called tech support during their assigned hours, and they suggested I call the office.
Back and forth, and of course it always takes a few days to get a returned email, no resolve.
But, I'm happy to say that they were very happy to refund my money instead. Of course, with a backlog of orders, why worry about customer service.
But, but, but, it was impressive, and easy refund.
Of course, it's easier to offer a refund than it is to communicate with a customer to find out what the real problem is.
Having ordered a kit last October, it was well time to get the finishing kit ordered. Of course, it wasn't that straight forward, I had planned on an alternate engine and other components. I contacted the office to try to get some help, they directed me to tech support. Called tech support during their assigned hours, and they suggested I call the office.
Back and forth, and of course it always takes a few days to get a returned email, no resolve.
But, I'm happy to say that they were very happy to refund my money instead. Of course, with a backlog of orders, why worry about customer service.
But, but, but, it was impressive, and easy refund.