I ordered my -10 wing kit back in March of 2022, received it in February of 2023. I had made a few changes on the kit to include the use of the Sky Designs extended range tanks. One of the modifications with that kit is to change the quantity (from Vans) of the outboard leading edge wing ribs (part W-1009 R/L) from six to four. I modified my order to delete 2 each of those ribs, but when it went to crating Vans accidentally deleted all six of them. I did not notice that during the inventory I did when I received the kit - but last week it came time to use them, I couldn't find them, looked up the inventory list and sure enough all six were deleted instead of just 2.
I called Vans, got a live warm body on the phone, explained what happened, and fully expected to pay todays higher price for those ribs since I was well past the time to send a notice of missing parts for an inventory check. The girl I spoke with looked at my kit order, saw the notation to delete quantity 2, saw the packing list for the kit that went out with all six deleted, and said "Yep, we did that, we'll send those to you no charge." She didn't even ask for shipping cost - and all this was WAY after the 30-day window for checking inventory on a shipped kit for missing parts.
I know there are some that are legitimately hurting from this Chapter 11 deal but this gives me hope that as a whole we will come out all right.
I called Vans, got a live warm body on the phone, explained what happened, and fully expected to pay todays higher price for those ribs since I was well past the time to send a notice of missing parts for an inventory check. The girl I spoke with looked at my kit order, saw the notation to delete quantity 2, saw the packing list for the kit that went out with all six deleted, and said "Yep, we did that, we'll send those to you no charge." She didn't even ask for shipping cost - and all this was WAY after the 30-day window for checking inventory on a shipped kit for missing parts.
I know there are some that are legitimately hurting from this Chapter 11 deal but this gives me hope that as a whole we will come out all right.