David Johnson
Well Known Member
Had an order get mixed up last month by Avery and somehow it got lost twice. Never ever had a problem before. Let me tell you, when I sent a polite e-mail that the stuff still hadn't arrived, they kicked it into overdive. Got my stuff out with free overnight shipping and discounted the tools. Got a follow up e-mail from Bob making sure everything was alright and apologizing in the most polite way. Prior to that, their customer service lady sent me a real nice e-mail too. Guys, Avery is first rate and deserves our business. Never had a company bend over backwards that far to make sure I was happy before.
Way to turn a problem around into a credit to their business. I'll buy from them again.
Dave
Way to turn a problem around into a credit to their business. I'll buy from them again.
Dave