I recently purchased an RV-10 empennage kit which was being held by Synergy Air for the previous owner. Upon shipment of the kit to me, and completion of my inventory, I found a couple of parts issues which needed addressing.
I contacted Synergy, they gracefully discussed the issues with me. They then ordered and shipped the replacement parts without any cost to me. Since they were not the actual owner of the kit, they really didn’t have any direct relationship with me, however, stepping up and insuring my kit was complete showed me that they are truly interested in assisting their customers as well as he RV community as well.
As I move into this build and having dealt with a couple of the RV support companies so far, I look forward to doing business with more organizations with such positive attitudes.
I contacted Synergy, they gracefully discussed the issues with me. They then ordered and shipped the replacement parts without any cost to me. Since they were not the actual owner of the kit, they really didn’t have any direct relationship with me, however, stepping up and insuring my kit was complete showed me that they are truly interested in assisting their customers as well as he RV community as well.
As I move into this build and having dealt with a couple of the RV support companies so far, I look forward to doing business with more organizations with such positive attitudes.