CraigH@KRPH
Well Known Member
Have any of you had problems with getting warranty work covered by JP Instruments? It's looking like I am about to. ![Frown :( :(](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
sprucemoose said:I'm going to take this rare opportunity to agree with GeorgeNo RVer should ever buy from JPI after what they did to Matt. Imagine the response if some company tried to come in and strong-arm Doug and close down VAF WWW. That's what happened to Matt, whose RV-List was THE RV resource at the time (late 90s.)
Scott, remember when somebody stuck one of the anti-JPI stickers on the front of their booth at Oshkosh? Took 'em a while to figure it out... I'll check my archives to see if I still have that graphic.
CraigH@KRPH said:Just got the final word from JPI. They will NOT be refunding my money on the sender. Apparently, their warranty is worthless. I'll never spend another nickle with them, and if the instrument fails again I'll throw it in the trash and buy an EI (like I should have in the first place).
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sprucemoose said:I'm going to take this rare opportunity to agree with GeorgeNo RVer should ever buy from JPI after what they did to Matt.
They offered to return the old unit, but since it has an intermittent problem it won't do me much good. Besides, I only need one. I told them to keep it, and will be taking the matter up with my credit card company.RV8N said:If you paid for the new sending unit then the old sending unit is still yours. You said that you sent it back as a core, didn't you? I would call them and insist that they either send you your money or the old unit. Afterall, you have now paid for both.
Karl
CraigH@KRPH said:They offered to return the old unit, but since it has an intermittent problem it won't do me much good. Besides, I only need one. I told them to keep it, and will be taking the matter up with my credit card company.
gmcjetpilot said:JP has may have good stuff but they slapped a lawsuit on RV'er and supporter Matt at Matronics (fact). They really did some heavy handed things to him in my opinion. Aviation is a small industry and you can't treat people like that. May be cut throat law suits are fine in other industries but Matt was an innocent, and their suite was malicious and based on some weak grounds, in my opinion. They, JP, basically felt like they owned the word SCAN or SCANNER or some nonsense like that. JP has a history of suing others (fact). Matt asked the RV web list group, in a nice and humble way, what we thought. He was threatened again by JP for talking about it (fact). Matt changed the name of his product. JP later released a product with a similar name, note later.
I would not buy anything from JP, ever. If you read JP ads, they are brutal against their competition (EI, GEM), which leaves a bad taste in my mouth; although they have toned that down a bit. They may have the greatest and best product in the history of aviation instruments but still will not deal with them. [The previous comments are my opinions only and take full and sole responsibility for them and believe they are factual and correct to the best of my knowledge.]
You are lucky JPI did not sue you (the customer) for slander and mental distress. WeeniesWebhead said:According to an advertisement in AOPA, it listed it as included. They argued with me on it and final made me fax them a copy of the ad (as proof) which really ticked me off.
They're not people friendly, just in it for the money. They won't be getting any more of mine. rgds mark
Nowadays, J.P. Instruments has added a whole line of reliable and cost effective aircraft instrumentation to its name. Among these are engine data management systems, fuel flow gauges, and GPS moving maps. Pilots and mechanics alike have come to know JPI for its high quality, good service, and utmost reliability.
We are committed to providing our customers with the absolute best products and service and we will go out of our way to make our customer's satisfied. Customer service has become one of the most important aspects of our business and we want you to know that.
ohiopilot said:Glad to hear the CC worked with you! Was it AMEX? They are the best.
Heh, they have NO IDEA how important it has become, just not in a way that's good for them!Customer service has become one of the most important aspects of our business