Rick_A
Well Known Member
The webbing on my shoulder harness was damaged when I took a long flight with my dog in the back. I sent the shoulder harness back to Hooker to be repaired fully expecting to pay for the repair (I bought the harnesses over 3 years ago).
When they received the harness they called to let me know that the new webbing would not be an exact match and wanted to make sure I was OK with that. When I asked how much the repair would cost, they told me there would be no charge!
They had them repaired and in the mail the next day and I didn't even have to pay for return shipping.
So Big Kudos to Hooker Custom Harness for great customer service.
When they received the harness they called to let me know that the new webbing would not be an exact match and wanted to make sure I was OK with that. When I asked how much the repair would cost, they told me there would be no charge!
They had them repaired and in the mail the next day and I didn't even have to pay for return shipping.
So Big Kudos to Hooker Custom Harness for great customer service.