Special Delivery
Well Known Member
As some of you already know, my mission has changed and I've chosen, with regret, to sell my dual GRT Horizon EFIS system and EIS. Inasmuch as this is a big ticket item, before shipment to a buyer I sent the units to GRT for evaluation and software upgrades, fully expecting to pay reasonable charges for the service.
I don't have any ranking or affiliations with GRT, but after my telephone conversation today with Sandy at GRT, I felt like a VIP customer. "There's no charge for the service" Sandy said, "that's a routine (no charge) service we offer to ALL of our customers".
I expressed my sincere thanks to Sandy, but my brain was thinking I should do something to further express my appreciation. It came to me... "Sandy", I said, "while I appreciate the follow-up services GRT extends to its customers, I can't accept these services for free. In lieu of payment, I'm going to send a donation through VAF to the Make-A-Wish Foundation as a token of my appreciation".
Is a simple Thank You enough? ... usually more than enough. Are there times when we should give special recognition to a company or an individual that demonstrates service above self? ...I think so.
Have a Great Day!
I don't have any ranking or affiliations with GRT, but after my telephone conversation today with Sandy at GRT, I felt like a VIP customer. "There's no charge for the service" Sandy said, "that's a routine (no charge) service we offer to ALL of our customers".
I expressed my sincere thanks to Sandy, but my brain was thinking I should do something to further express my appreciation. It came to me... "Sandy", I said, "while I appreciate the follow-up services GRT extends to its customers, I can't accept these services for free. In lieu of payment, I'm going to send a donation through VAF to the Make-A-Wish Foundation as a token of my appreciation".
Is a simple Thank You enough? ... usually more than enough. Are there times when we should give special recognition to a company or an individual that demonstrates service above self? ...I think so.
Have a Great Day!
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