MSFT-1
Well Known Member
I have a dual GRT Horizon I setup in my RV-10.
Recently I had a problem with one of the screens flipping pages by itself. Interestingly enough it was still usable (though really annoying).
I contacted GRT and they thought it was a bad keyboard. I packaged it up and sent it in for repair. I gave them a call a few minutes after UPS notified me that it had been signed for at GRT. Sandy told me that Carlos was already troubleshooting it (this less than 30 minutes after it got there!).
Carlos found the problem and had it working within a few minutes. He then called me and said he wanted to run it on his bench for a day or so to ensure it was good to go. They shipped it back to me a day later. The total time from when I took it out of the panel to when it was back in the panel was six days! If you ask me that is amazing!
The unit is working fine now. I am a very happy GRT customer. I would recommend GRT to anyone who wants a great EIS/EFIS solution and a great company to stand behind it.
Recently I had a problem with one of the screens flipping pages by itself. Interestingly enough it was still usable (though really annoying).
I contacted GRT and they thought it was a bad keyboard. I packaged it up and sent it in for repair. I gave them a call a few minutes after UPS notified me that it had been signed for at GRT. Sandy told me that Carlos was already troubleshooting it (this less than 30 minutes after it got there!).
Carlos found the problem and had it working within a few minutes. He then called me and said he wanted to run it on his bench for a day or so to ensure it was good to go. They shipped it back to me a day later. The total time from when I took it out of the panel to when it was back in the panel was six days! If you ask me that is amazing!
The unit is working fine now. I am a very happy GRT customer. I would recommend GRT to anyone who wants a great EIS/EFIS solution and a great company to stand behind it.