glider_rider
Active Member
Back in March 2023 I revived the following from Vans:
“Do you have a flexible timeframe for your finish kit? Quite a few customers have told us they won't actually need their finish kits as soon as their current schedule states, while others are stalled in their build and have a more immediate need. If you know you will not need your finish kit during the timeframe we have indicated below, and you would like to volunteer to delay your finish kit to help make it work for another customer who is waiting - please click here to let us know.”
My R10 finish kit order was almost fully paid, but as the kits were in short supply, I was thinking that I would help both Vans and the community by volunteering in the program. I did apply and was given delivery date in February 2024. Vans kept my money and sold my finish kit to someone else. To my surprise, they treat me now like any customer with an open order, like I never volunteered to their program, like this never happened. My email enquires remain unanswered.
Question, am I alone in this boat? Did anyone else volunteer to delay finish kit deliveries and is still waiting for delivery?
“Do you have a flexible timeframe for your finish kit? Quite a few customers have told us they won't actually need their finish kits as soon as their current schedule states, while others are stalled in their build and have a more immediate need. If you know you will not need your finish kit during the timeframe we have indicated below, and you would like to volunteer to delay your finish kit to help make it work for another customer who is waiting - please click here to let us know.”
My R10 finish kit order was almost fully paid, but as the kits were in short supply, I was thinking that I would help both Vans and the community by volunteering in the program. I did apply and was given delivery date in February 2024. Vans kept my money and sold my finish kit to someone else. To my surprise, they treat me now like any customer with an open order, like I never volunteered to their program, like this never happened. My email enquires remain unanswered.
Question, am I alone in this boat? Did anyone else volunteer to delay finish kit deliveries and is still waiting for delivery?