My experience with Wicks has been excellent, but ACS&S has been even better.
Jim Irwin has worked me through some problems with online ordering and shipping issues related to their Canadian operations. Equal parts my lack of understanding and their teething pains.
It's now working smoothly, and I will give ACS 100% of my business if they stock the items I need. It's all about customer service and I think ACS has a winning strategy.
Canada is an excellent growth market for suppliers because of our strong dollar and relative economic strength. Jim's market timing was right and he's really making it work.
A couple of suggestions for Wicks and ACS:
- stock NAS1097 rivets (aka "nutplate rivets")
- allow for custom trimmed metals to be ordered online.
- reduce turn-around time from order to delivery (my electronic components take less than 24 hours from Digi-key, for $8.00 shipping).
Cheers,
Vern