Ameriking Customer Service
About a year ago I had to deal with Ameriking customer service to resolve an AK451 warranty issue. Most of the experimental aircraft vendors that I have dealt with over the years have gone out of their way to resolve an issue. My dealings with Ameriking caused me to rank them at the bottom of my vendor satisfaction list. They were difficult to deal with, but I was very persistent and finally got my problem fixed. It took me 5 uncomfortable phone conversations, 3 trips to the post office, and about 3 weeks to finally get my antenna replaced, and to also settle a dispute about charging me for shipping costs after they sent me the wrong antenna. The man who usually answered the phone is confrontational, uncooperative, and short tempered, so dont waste your time with him. Try to speak to the other person there named Brian, or Bruce, or a similar name, he was fairly reasonable, cooperative, and was able to solve my problem after a number of phone conversations and attempts to explain that the antenna needed to be replaced. I learned that you have to be positive, patient, persistent, and try not to get too upset with their lack of awareness about the importance of customer satisfaction.
Mike