Don
Well Known Member
I thought I'd mention the service I've received from Fabian Lefler at Affordable Panels has been better than expected. Back in February I received a panel from him (at the time I didn't realize the slider was going to take MONTHS to construct). Anyway, it arrived in fine shape and last week I started the assembly/installation and I had a couple of simple questions and I couldn't find the platenuts he sent. After answering my questions, I mentioned I'd thought I'd lost the plate nut selection he'd sent. He offered to send me replacements at no cost. I wanted to be clear and repeated to him that I thought he'd sent them and I'd just misplaced them (or put them somewhere so I wouldn't lose them) and I didn't think it was his fault. It didn't matter to Fabian - he said drop him and email with my address and he'd put more in the mail.
I expect to get what I pay for but I never expected to get replacements for the parts I misplaced. I consider that excellent service. I'll also observe that the panel is very well made and I think offers a hidden advantage to those building sliders - improved accessibility behind the panel and the plane is flying. The not so hidden advantage is the ability to update the panel in the future.
I expect to get what I pay for but I never expected to get replacements for the parts I misplaced. I consider that excellent service. I'll also observe that the panel is very well made and I think offers a hidden advantage to those building sliders - improved accessibility behind the panel and the plane is flying. The not so hidden advantage is the ability to update the panel in the future.
