Hopefully this doesn't get locked like the other thread.
I feel like I need to provide an update on my saga with the AeroLED wingtip landing lights.
We are now two plus weeks into this.
After the thread from a week ago, I was contacted by AeroLED and asked what they could do to make things right. I suggested that since they had cost me time (I had arranged to do the tips with a friend that took a lot of effort to find a weekend he was free) that it would be appropriate for them to correct the mistake and install the inserts into both tips.
The agreed to this but only if I agreed to pay the full price for the lights and install kit. In the interest of a quick solution I agreed.
They received the tips from me last Friday. I contacted them on Monday asking for a status update of when they would be returned to me. Finally late yesterday evening I receive an e-mail with a long excuse about how it is going to take them a few weeks to repair my tips.
This is not acceptable. It is my fault for not being clear up front that I needed these turned around in a timely manner, I just assumed that after the initial mistakes they would be anxious to get this resolved in a timely manner.
I received an incredibly generous offer from Whelen for a free set of landing lights for my 9A. I haven't taken them up on that because I really thought this was going to be resolved quickly. Now, unfortunately I don't have my wing tips, and am at AeroLED's mercy.
If/when I hear back from AeroLED I will post an update to this thread.
-Dan
I feel like I need to provide an update on my saga with the AeroLED wingtip landing lights.
We are now two plus weeks into this.
After the thread from a week ago, I was contacted by AeroLED and asked what they could do to make things right. I suggested that since they had cost me time (I had arranged to do the tips with a friend that took a lot of effort to find a weekend he was free) that it would be appropriate for them to correct the mistake and install the inserts into both tips.
The agreed to this but only if I agreed to pay the full price for the lights and install kit. In the interest of a quick solution I agreed.
They received the tips from me last Friday. I contacted them on Monday asking for a status update of when they would be returned to me. Finally late yesterday evening I receive an e-mail with a long excuse about how it is going to take them a few weeks to repair my tips.
This is not acceptable. It is my fault for not being clear up front that I needed these turned around in a timely manner, I just assumed that after the initial mistakes they would be anxious to get this resolved in a timely manner.
I received an incredibly generous offer from Whelen for a free set of landing lights for my 9A. I haven't taken them up on that because I really thought this was going to be resolved quickly. Now, unfortunately I don't have my wing tips, and am at AeroLED's mercy.
If/when I hear back from AeroLED I will post an update to this thread.
-Dan