Louise Hose
Well Known Member
We dropped by the QT booth (next to GRT) at Oshkosh and chatted with Phil. I mentioned that I had made a boner mistake and lowered Mikey's canopy on my Halo headset's wire several months ago, resulting in the stripped insulation in a very small area. The headset worked fine most of the time but occasionally cut out in one ear. I asked Phil how much to repair the self-inflicted damage. He thought a bit, asked if the headset was at Oshkosh (it was), and offered to trade it out for free while at the Show. What a deal!
Not only was this great customer service, but I learned something else about Halos. My original Halo (purchased about 20 months ago) never felt fully comfortable. I had to adjust it frequently from the beginning. But, like contact lenses, I was determined to make it work and quickly adapted. The new Halo fits wonderfully and I don't have to play with it in flight any more. (I have since tried on two more Halos and found that they also fit nicely.) So, apparently, the shape of the fit around the head may vary. Since it seems the design changes a bit from time to time, these design changes may cause the difference. So, if you find that the Halo you try doesn't fit your head quite right, perhaps it is worth it to try a different set.
I really liked my original Halo but now I'm completely comfortable and love the new one. Thanks, Phil.
Not only was this great customer service, but I learned something else about Halos. My original Halo (purchased about 20 months ago) never felt fully comfortable. I had to adjust it frequently from the beginning. But, like contact lenses, I was determined to make it work and quickly adapted. The new Halo fits wonderfully and I don't have to play with it in flight any more. (I have since tried on two more Halos and found that they also fit nicely.) So, apparently, the shape of the fit around the head may vary. Since it seems the design changes a bit from time to time, these design changes may cause the difference. So, if you find that the Halo you try doesn't fit your head quite right, perhaps it is worth it to try a different set.
I really liked my original Halo but now I'm completely comfortable and love the new one. Thanks, Phil.