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  #1  
Old 11-09-2021, 11:56 AM
BStoddart BStoddart is offline
 
Join Date: Jun 2017
Location: Michigan
Posts: 9
Default Seattle Avionics Problems

Had my Seattle Avionics Dynon database subscription auto renew recently. The download manager says I am not a subscriber now, like I never renewed. I have a receipt from SA that says I was charged and paid for the renewal. Two emails and a phone call to some voice mail and no response from the company and still not fixed. Have they gone out of business or something?
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  #2  
Old 11-09-2021, 12:24 PM
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RV7A Flyer RV7A Flyer is offline
 
Join Date: Jul 2013
Location: US
Posts: 2,709
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Quote:
Originally Posted by BStoddart View Post
Had my Seattle Avionics Dynon database subscription auto renew recently. The download manager says I am not a subscriber now, like I never renewed. I have a receipt from SA that says I was charged and paid for the renewal. Two emails and a phone call to some voice mail and no response from the company and still not fixed. Have they gone out of business or something?
Didn't they get bought up by some other company? SA's Data Manager is and always has been a really cruddy program, but this doesn't bode well at all for their support to GA and Dynon.
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  #3  
Old 11-09-2021, 12:56 PM
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rleffler rleffler is offline
 
Join Date: Jun 2006
Location: Delaware, OH (KDLZ)
Posts: 4,337
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Im not having any issues, but I also have a lifetime subscription.
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http://mykitlog.com/rleffler
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  #4  
Old 11-09-2021, 02:12 PM
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N804RV N804RV is offline
 
Join Date: May 2013
Location: Mount Vernon, Wa
Posts: 920
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Can you log into [My Account] on seattleavionics.com? Does it show your subscription as renewed?

If so, try deleting and reinstalling the data manager app.
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  #5  
Old 11-09-2021, 02:16 PM
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pilotkms pilotkms is offline
 
Join Date: Mar 2007
Location: WARNER ROBINS, GA
Posts: 606
Default

Renewed every year. Updated every month - no problems. Not a lifetime, just annual subscriber. Works for me & my Skyview
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Keith
RV 7A RV #9700 May 2017
N325KS the Flying K
Built in SoCal KCCB, now in GA @ KPXE
900+ Hours & 7X cross the USA
OSH flyin 2018, 2019 & 2022. Petit Jean 2019 & 2021
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  #6  
Old 11-09-2021, 02:52 PM
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airguy airguy is offline
 
Join Date: Oct 2006
Location: Garden City, Tx
Posts: 5,865
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Mines working right now - they just haven't updated your subscriber status.
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Greg Niehues - SEL, IFR, Repairman Cert.
Garden City, TX VAF 2022 dues paid
N16GN flying 1,000 hrs and counting on 91E10; IO360, SDS, WWRV200, Dynon HDX, IFD440, G5
Built an off-plan RV9A with too much fuel and too much HP. Should drop dead any minute now.
Pending Repeat Offender - 10 kit is on order. TDI? Turbine? Stay tuned!
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  #7  
Old 11-09-2021, 03:42 PM
abwaldal@gmail.com abwaldal@gmail.com is offline
 
Join Date: Jan 2017
Location: Battle Ground WA
Posts: 540
Default works fine

I'm a lifer. When I paid for life they got mixed up. Kept sending me renewals.
I called and got them straightened out and never had a problem since.
Art
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  #8  
Old 11-09-2021, 07:46 PM
BStoddart BStoddart is offline
 
Join Date: Jun 2017
Location: Michigan
Posts: 9
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N804RV - I did check the account online (not via the app) and it showed an updated subscription. So I did as you suggested - deleted the app and reinstalled. Now it is working. I have not had to use this kind of fix since DOS........

Still no response from Seattle Avionics. Terrible customer service.
Dynon, if you are listening, buy these guys out!
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  #9  
Old 11-09-2021, 08:54 PM
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Jpm757 Jpm757 is offline
 
Join Date: May 2013
Location: Sherman, CT
Posts: 1,059
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Been using them for 4 years, no problems. Great bang for the buck.
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Jake
RV6 #20477 completed 1991 sold.
RV7 #72018 N767T first flight 11/21/2017
(KOXC)Oxford, CT, (0NY0)North Creek, NY.
1941 J3 Cub skis, floats.
Current Project Javron Super Cub
Thank You Doug!
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  #10  
Old 11-10-2021, 05:13 AM
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Bill Boyd Bill Boyd is offline
 
Join Date: Sep 2006
Location: Landing field "12VA"
Posts: 1,902
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Quote:
Originally Posted by BStoddart View Post
N804RV - I did check the account online (not via the app) and it showed an updated subscription. So I did as you suggested - deleted the app and reinstalled. Now it is working. I have not had to use this kind of fix since DOS........

Still no response from Seattle Avionics. Terrible customer service.
Dynon, if you are listening, buy these guys out!
I recently braved the enrollment, initial D/L and subsequent chart update processes for my Advanced Flight suite. There were glitches with the app, but we got through them for the most part. The whole time I was futzing with the hardware and software to accomplish this on a MS-DOS platform, I was thinking "TSRH is why we can't have nice things..."

There's a reason I'm surfing VAF on a MacOS platform this morning. Offering aviation software that only plays with the IBM side is, in my not sufficiently humble opinion, sketchy customer service from the start.

I hope Seattle prospers and remains in the market, because they are AFS's chosen service bundler and they have my money We need a new meme: everyone wants to run cheap generic DOS hardware until it's time do DOS things.
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Hop-Along Aerodrome (12VA)
RV-6A - N30YD - Built '98 / sold '20
RV-10 - N130YD - 80 hours
66 years running stock DNA
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