I ordered a CQ1 Headset from Card Machine Works thinking I'd be able to adjust the right and left volume independently. I need this due to some unusual hearing problems. Turns out the balance control only works in stereo mode. That doesn't work in my plane. So I asked if I could send them back and Tanya said no problem.
After they got them back I got an email saying: "We do have a revision to the control that provides for mono balance. If you'd still like to see if the CQ1 will work for you, we can complete the revision and return the headset. We'd ask that you give it try, and if you would like to keep it, we'd like to offer you a discount at that time. If you decide it isn't a good fit for you, we'll supply a prepaid return shipping label back to us. "
How could I pass up an offer like that. Needless to say it worked great and I'm very happy with them.
After they got them back I got an email saying: "We do have a revision to the control that provides for mono balance. If you'd still like to see if the CQ1 will work for you, we can complete the revision and return the headset. We'd ask that you give it try, and if you would like to keep it, we'd like to offer you a discount at that time. If you decide it isn't a good fit for you, we'll supply a prepaid return shipping label back to us. "
How could I pass up an offer like that. Needless to say it worked great and I'm very happy with them.