We are sorry to see a customer unhappy with our product.
The carpet kit product that was sent to the customer was designed and developed to be used in RV-9s and RV-7s. It was already installed in 255 aircraft, 23 RV-7, 50 RV-7A, and 182 RV-9As.
Actually, the customer received installation instructions that were sent by email and can be downloaded from a link. He also confirmed that he got the instructions. The documentation has the details showing where each part should be installed. However, we are proud to offer 24/7 support to our customers. It can be through phone, facetime, WhatsApp, email, and if the customer still has questions we are used to putting together videos and photos to clarify ANY question.
South Florida Sport Aviation does everything possible to help and create a positive experience for our customers.
For this particular customer, since he showed that he wasn't willing to go through the installation process, SFSA gave him three options:
1) To install his carpet kit for FREE, including accommodations for him during his stay;
2) To create a detailed video to address his specific questions,
3) Even though the customer had already installed some parts (as he informed us), to get back the used parts for a50% re-stocking fee.
All our products are top quality and the carpet kits are not mats, it is a complete kit that will cover from the firewall to the bulkhead, including the landing gear mounts. There is an "installation process" involved, there is the use of glue, despite all the parts come trimmed to the correct size if you have a standard RV-9. It includes a beautiful leather bulkhead with RV-9/RV-7 embroidered, side panels for the baggage compartment with leather bags, leather detailing with stitching, the carpets already trimmed, mats, internal firewall cover, and many other details.
Anyway, we still available to help the customer to finish his installation.
He can have another beautiful RV-9 flying with our carpeting kit. Check the details:
For more information call us: (561)4549201