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  #1  
Old 08-13-2020, 06:15 PM
Lancair Super ES Lancair Super ES is offline
 
Join Date: May 2008
Location: York, PA
Posts: 104
Default G3X data download issues?

Hello all.

Anyone else having trouble downloading the current data for the G3X... Cycle 2009 that came out Thursday?

Mine seems to download OK, then consistently crashes when "updating" the DBs on the card. It crashes almost immediately after the update starts.

Over the last 2 days, I have uninstalled and re-installed the FlyGarmin app on my notebook. I have reformatted the 8GB SD card. Rebooted many times.

I never had problems with this process, and the rest of my apps/programs seem to be working fine.

The GNS 530W update worked fine.

Any ideas?

Thanks in advance!

Gordon
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  #2  
Old 08-13-2020, 06:20 PM
TJCF16's Avatar
TJCF16 TJCF16 is offline
 
Join Date: Mar 2015
Location: Greenville SC
Posts: 194
Default

Same here! The GTN updated fine. The G3X touch crashes while loading!
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  #3  
Old 08-13-2020, 07:19 PM
KatanaPilot KatanaPilot is offline
 
Join Date: Feb 2015
Location: Locust Grove, GA
Posts: 806
Default Same here.

Had trouble yesterday, tried various SD cards and same result. I assumed it was fixed today, but apparently not.

Guess Garmin is still recovering from the ransomeware attack.
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Locust Grove, GA
DA20-A1 "Princess Amelia" - gone home to Amelia Island
RV-7A Phase 2 (Honored to be Van's "Miss July" 2021)
RV-10ER officially an airplane as of 4/5/22!
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  #4  
Old 08-13-2020, 07:32 PM
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Planecrazy232 Planecrazy232 is offline
 
Join Date: Aug 2015
Location: Cape Coral, FL
Posts: 472
Default

I had no problem yesterday. I do mine and a friends plane at the same time on my computer (different accounts). Have not uploaded to the planes yet though.
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Anthony

RV6-A "Aluminum Mistress"
Too many hobbies- not enough time.
2016, 2017, 2018, 2019, 2020, 2021, 2022 donor and happy to do it.
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  #5  
Old 08-14-2020, 05:56 AM
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FlyingBanker FlyingBanker is offline
 
Join Date: Sep 2018
Location: Eatonton, GA
Posts: 258
Default

I also had no problem yesterday except that it seemed to take slightly longer than normal on both card for the G3X and for the GNX375.
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  #6  
Old 08-14-2020, 09:49 AM
Breezy Breezy is offline
 
Join Date: Nov 2011
Location: Okeana, Ohio
Posts: 122
Default

I repeatedly had the same issue. Send messages to Garmin, finally was told to empty cache files out of the download manager. Data downloads worked fine after that.
I empty every time I download data.

Hope this helps.

Cheers!
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First offense RV-8; N594WR; 80594 (time served)
ECI TITAN IOX 360 A1A9N, G3X

Repeat Offender: 83137 (Flying 10/16)
N837DW; Superior IO 360; G3X Touch.
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One More Time: 140359, -14 in process, IO-390 (Maybe)


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  #7  
Old 08-14-2020, 12:09 PM
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Longez Longez is offline
 
Join Date: May 2009
Location: KS
Posts: 377
Post No problems here...

I updated all the databases in both my G3X Touch system and my Aera 660 today.

No problems at all.

Steve
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  #8  
Old 08-16-2020, 05:19 AM
Lancair Super ES Lancair Super ES is offline
 
Join Date: May 2008
Location: York, PA
Posts: 104
Default Manual download

Still working on this issue, but here is an update.

One of the Lancair Talk guys suggested using the "manual download" method. Didn't know there was one! Listed at bottom of FlyGarmin update page. That seems to be working, but it is tedious. Have not tried loading the SD card to the G3X yet, however.

Breezy.... can you provide more detail on the "clean out download cache"? Are you talking about the Windows download folder, or a folder with the Garmin stuff?

Thanks to all for the input.

Gordon
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  #9  
Old 08-16-2020, 06:59 AM
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flion flion is offline
 
Join Date: Dec 2007
Location: Flagstaff, AZ
Posts: 2,709
Default

The windows app uses the browser to download the files, so I'm guessing that he means the browser cache. I don't see anything in the app to tweak. As an additional datapoint, I had no problem updating this cycle.

I did notice that the terrain expired 11 days ago but there's no update. In Flagstaff, we got this big mountain in our backyard, I sure hope it hasn't moved...
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  #10  
Old 08-22-2020, 05:39 AM
Lancair Super ES Lancair Super ES is offline
 
Join Date: May 2008
Location: York, PA
Posts: 104
Default RESOLVED G3X download issue

Hello all. Thanks to all here and on LancairTalk for input. Just to close the loop on this...

I have been successfully using FlyGarmin to update the DBs in my dual G3X set up for several years. While attempting to update the latest cycle (2009), I have experienced numerous crashes. The downloads seem to occur, then crash when starting the update. Subsequent attempts yield the same results, although the crash happens immediately (seems like it goes right to the update phase).


I have tried the following:

Uninstalled and reinstalled FlyGarmin app

Reformatted SD card San Disk 8GB

Tried FlyGarmin in Chrome, Edge and even IE browsers. All same behavior

Cleaned out download folder and Chrome browser caches

Rebooted many times during this process

Tried to update on another notebook that has never previously run any Garmin app. Same crash behavior.

Acquired a new SanDisk card. 16GB HC, formatted it and tried. Still crashes.

An e-mail yesterday to Justin at G3xpert yielded a resolution with a few hours. He had to go into my account (and needed my permission to do so) and "fix" something. It apparently relates to the recent "system outage" they had. I was able to download and update to the SD card normally from FlyGarmin. I still need to install the updates in the G3Xs... hope I didn't just jinx myself!

Gordon
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