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  #1  
Old 11-29-2011, 03:06 PM
gear1 gear1 is offline
 
Join Date: Sep 2008
Location: Pagosa Springs CO
Posts: 249
Default thanks to Vans and Lightspeed

I'm not sure if this is the right place to place this kind of comment, but two suppliers have recently surprised me with exceptional service:

Van's Aircraft: Ordered a fuel level sensor, thought it was defective. Ken and Dale at Van's immediately shipped a replacement, with overnight shipping at their expense. As a NB (non builder) I never expected such a level of service. Thanks, Van's, for being a great, customer-oriented business.

LightSpeed Aviation: Sent in a Zulu headset for a minor repair, which was done at no charge, and sent back. Unfortunately it was sent to the wrong address. Jan at LightSpeed sent a loaner, again overnight, so that we could make a scheduled trip to Florida while the original headset was being located. Thanks, Lightspeed. You, too are a great, customer-oriented business.
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Craig Taylor
RV8 flying
2021 VAF dues paid with thanks
Navy A7E Vietnam era
Ret. Corporate Pilot: Gulfstream, IA Jet, Jetstar, Falcon 10, 20, 50, HS125

Last edited by Rosie : 11-29-2011 at 04:04 PM. Reason: Spelling ;-)
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  #2  
Old 11-29-2011, 03:17 PM
Mike S's Avatar
Mike S Mike S is offline
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Join Date: Sep 2005
Location: Dayton Airpark, NV A34
Posts: 15,786
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Moved it to Reviews for you.
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VAF 909

Rv-10, N210LM.

Flying as of 12/4/2010

Phase 1 done, 2/4/2011

Sold after 240+ wonderful hours of flight.

"Flying the airplane is more important than radioing your plight to a person on the ground incapable of understanding or doing anything about it."
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