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  #11  
Old 01-19-2021, 08:57 AM
greghughespdx's Avatar
greghughespdx greghughespdx is offline
 
Join Date: Nov 2011
Location: Aurora, OR
Posts: 954
Default

We notified customers who have received problematic parts last night and will be addressing the issues as soon as possible, of course. Sorry for the inconvenience caused.
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Greg Hughes - Van's Aircraft - Director - Community, Media, Marketing, Support
Van's web site | Instagram | Facebook
Opinions, information and comments are my own unless stated otherwise. They do not necessarily represent the direction/opinions of my employer.

Building RV-8A since Sept 2014
Dual AFS 5600, Avidyne IFD 440, Whirlwind 74RV, Superior XP IO-360
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Aurora, OR (EAA Chapter 105)

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  #12  
Old 01-20-2021, 11:19 AM
Tacco Tacco is offline
 
Join Date: Jan 2017
Location: White Salmon, WA
Posts: 213
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Thank you guys! Great customer service.
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RV-12 N12SM
Builder 121036
White Salmon, WA

2020 Donation Paid
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  #13  
Old 01-25-2021, 03:18 PM
glongpilot glongpilot is offline
 
Join Date: Dec 2012
Location: Johnston, IA
Posts: 17
Default Sent parts back to Vans

Quote:
Originally Posted by amekler View Post
Dear RV-12 Builder/Owner,

We recently shipped you a new EX-00044 exhaust system for your RV-12 with a Rotax 912 ULS engine.

Weíre excited for you to get in installed and flying, but unfortunately weíve become aware of manufacturing errors in the exhaust system we sent you, which must be corrected. The issues are:

The EGT probe holes were mis-drilled in the EX-00044C pipe for Cyl #3 and the EX-00044D pipe for Cyl #4
The spring hooks are mis-located on the EX-00044B pipe for Cyl #2 , which causes a fit issue within the cowl

Please return the EX-00044C and EX-00044D pipes to Vanís Aircraft for correction. When you provide a copy of receipt for your return shipping cost Vanís will reimburse you. Or, if you prefer, please confirm your address information and Vanís will email you a return shipping label and instructions.

Please discard the EX-00044B pipe, as you will receive a new part and should not use the one you initially received from us.

What we are going to do: The EX-00044C and EX-00044D will be repaired by Vanís. We will plug weld the wrong hole and redrill in the correct location. A new replacement EX-00044B will be provided. All three pieces will be shipped back to you as soon as possible. All of these actions are being taken at Vanís cost.

We apologize for the inconvenience this causes, and we look forward to hearing from you and getting the issue corrected as soon as possible.

Thank you,

The Vanís Aircraft Team
Vans made this easy so far. I got a return Fedex label after requesting it, and I printed and put it on the box with the two pipes. Cost me nothing but a trip to local Fedex store. I don't know how long it will take to get them reworked and the new pipe returned. I'm sure it's a major pain for them especially with all of the Covid issues.
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RV-12 N719VA (reserved)
still building, plan to be flying in 2021
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  #14  
Old 04-13-2021, 01:19 PM
Tacco Tacco is offline
 
Join Date: Jan 2017
Location: White Salmon, WA
Posts: 213
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An update. 10 hours on the new exhaust system. Thought I might have some slip joint blow-by (see pic) but upon detailed inspection it was just the cowling hinge working a bit. The slip joints and muffler sockets are clean, tight, and leak free. I did modify the cowling on the left side. I wasnít happy with the clearance. Not a huge deal (see pic). Due to the spring positioning of the EX-00044 design, Iím betting the occurrence of spring failures have been significantly reduced. All things considered, Iím happy I did it.
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Steve Morrow
RV-12 N12SM
Builder 121036
White Salmon, WA

2020 Donation Paid
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  #15  
Old 04-13-2021, 03:59 PM
jrock836's Avatar
jrock836 jrock836 is online now
 
Join Date: Nov 2020
Location: Burleson, Texas
Posts: 182
Default

Quote:
Originally Posted by Tacco View Post
An update. 10 hours on the new exhaust system. Thought I might have some slip joint blow-by (see pic) but upon detailed inspection it was just the cowling hinge working a bit. The slip joints and muffler sockets are clean, tight, and leak free. I did modify the cowling on the left side. I wasnít happy with the clearance. Not a huge deal (see pic). Due to the spring positioning of the EX-00044 design, Iím betting the occurrence of spring failures have been significantly reduced. All things considered, Iím happy I did it.
I have the black powder dust accumulate on my cowling after flying for about 3 hours too. I first thought it was exhaust, but I agree it's the hinge wearing away. Only 210 hrs on the plane, not sure if it's going to get worse or better with time..
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Van's RV-12 #120566 - ELSA - N49DD
Hawkins Field (35TT ) Godley, TEXAS!


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Private Pilot since '79!
Retired LEO - Served 28 years
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ďIf you can walk away from a landing, itís a good landing. If you can use the aircraft the next day, itís an outstanding landing.Ē Ė Chuck Yeager

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