macrafic
Well Known Member
My software suddenly stopped working, indicating it needed to be re-registered. Probably due to a long period of inactivity on my part. I have been trying to work with Matt since December 13 to get the software re-registered. Both on my old computer and a new one I bought in January. Subsequently, I have been only interested in getting it re-registered on the new computer. However, responses from Matt have been a good week apart and up to 11 days. I am now sitting on day 6 waiting for the latest response. Furthermore, none of the responses resulted in a successful registration. When I tried calling Kitlog, the automated response indicated I would get better and quicker support via email.
I feel I have been patient, respectful and cooperative. For sure, I have been happy with the software up to this point (have been using it for 12 years). However, as you might tell from my post, I am getting frustrated. I am behind in my builder log by 2+ months due to the registration issues and am anticipating inspection in another 2 months.
Bottom line, and most important: Does anybody know if Matt is OK?
Is this typical of Kitlog support?
Anybody run into this issue and have potential solutions for me?
I feel I have been patient, respectful and cooperative. For sure, I have been happy with the software up to this point (have been using it for 12 years). However, as you might tell from my post, I am getting frustrated. I am behind in my builder log by 2+ months due to the registration issues and am anticipating inspection in another 2 months.
Bottom line, and most important: Does anybody know if Matt is OK?
Is this typical of Kitlog support?
Anybody run into this issue and have potential solutions for me?