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  #1  
Old 05-11-2021, 10:58 PM
agfly agfly is offline
 
Join Date: Apr 2021
Location: Little Rock AR
Posts: 9
Default Shipping?

I know the long leadtimes to be expected and all the reasons why... but about how long should I expect to wait for a trial toolbox kit placed a couple of weeks ago to ship? Anybody got a clue?
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  #2  
Old 05-12-2021, 04:41 AM
Foghorn's Avatar
Foghorn Foghorn is offline
 
Join Date: Feb 2018
Location: Virginia Beach
Posts: 205
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Shipping is all back up. I ordered some parts on 28 April and yesterday I received an email telling me one part was out of stock (EA Exhst/cowl shield) and to expect delivery by 30 June. I called and had the out of stock part dropped from my order. Hopefully that gets the order moving.
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RV8 Fastback (Tomís Dream) - Building (N767TS)
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  #3  
Old 05-12-2021, 06:20 AM
RVFan671 RVFan671 is offline
 
Join Date: May 2020
Location: Seattle
Posts: 63
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I placed an online order and it took exactly 2 weeks to ship (yesterday).
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Bought an O-360 RV4 to fly while building a -10.
Emp completed September 2020
Fuse started October 2020
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  #4  
Old 05-12-2021, 06:45 AM
HaveQuestions HaveQuestions is offline
 
Join Date: Apr 2021
Location: Arkansas
Posts: 4
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I'm new to the process and feel for what they must be going through. But I have a question for those that are in the know:

I placed an order for the Empennage for a 7A yesterday. The site said to call to provide a credit card number - so I did. However, the lady that answered said to wait for the second email and then I would have a builder number to pay against. Well, the second email came in saying "Thanks for your order" but no builder number....

Hmm... what next?

At the moment, I'm giving them a week or so to get me in the queue before calling back. What would others recommend?
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  #5  
Old 05-12-2021, 06:57 AM
Mark Dickens's Avatar
Mark Dickens Mark Dickens is offline
 
Join Date: Apr 2012
Location: Collierville, TN (KFYE)
Posts: 1,468
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Quote:
Originally Posted by HaveQuestions View Post
I'm new to the process and feel for what they must be going through. But I have a question for those that are in the know:

I placed an order for the Empennage for a 7A yesterday. The site said to call to provide a credit card number - so I did. However, the lady that answered said to wait for the second email and then I would have a builder number to pay against. Well, the second email came in saying "Thanks for your order" but no builder number....

Hmm... what next?

At the moment, I'm giving them a week or so to get me in the queue before calling back. What would others recommend?
I think that's reasonable, given how completely screwed up things are now. Vans has never been "state of the art" on their order system or communications so this isn't surprising. I think a weekly call would be a reasonable approach.
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  #6  
Old 05-12-2021, 07:47 AM
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MacCool MacCool is offline
 
Join Date: Aug 2020
Location: central Minnesota
Posts: 648
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Quote:
Originally Posted by Mark Dickens View Post
I think that's reasonable, given how completely screwed up things are now. Vans has never been "state of the art" on their order system or communications so this isn't surprising. I think a weekly call would be a reasonable approach.
I’ve never bought anything before from a place whose primary function is manufacturing and shipping airplane kits, so I guess I don’t really know what is reasonable to expect…maybe a cumbersome website and long long shipping times is the norm. But I do rely on Van’s for various airplane parts that I occasionally need to keep my already-built airplane flying and I have to say that Van’s is kind of unique in the world of online vendors.
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Last edited by MacCool : 05-12-2021 at 07:50 AM.
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  #7  
Old 05-12-2021, 08:18 AM
wirejock's Avatar
wirejock wirejock is offline
 
Join Date: Oct 2005
Location: Estes Park, CO
Posts: 4,540
Default Call

Quote:
Originally Posted by HaveQuestions View Post
I'm new to the process and feel for what they must be going through. But I have a question for those that are in the know:

I placed an order for the Empennage for a 7A yesterday. The site said to call to provide a credit card number - so I did. However, the lady that answered said to wait for the second email and then I would have a builder number to pay against. Well, the second email came in saying "Thanks for your order" but no builder number....

Hmm... what next?

At the moment, I'm giving them a week or so to get me in the queue before calling back. What would others recommend?
I would call to clarify the second e-mail. Nothing wrong with calling.
I'm sure Vans will get past this bump and return to normal soon.
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Estes Park, CO
wirejock at yahoo dot com
Donated 01/01/2021, plus a little extra.
RV-7A #73391, N511RV reserved (2,000+ hours)
Empennage, wings, fuse, finishing kit, now FWF
Disclaimer
I cannot be, nor will I be, held responsible if you try to do the same things I do and it does not work and/or causes you loss, injury, or even death in the process.
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  #8  
Old 05-12-2021, 10:12 AM
cactusman's Avatar
cactusman cactusman is offline
 
Join Date: Oct 2012
Posts: 473
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I highly recommend anyone with a choice to select UPS or Fedex for shipping.

I would ask that Greg suggest that to his shipping staff for backordered parts as well. Yeah it costs more and maybe you have to pass that cost along. I have been waiting for B/O Bag 1001 for the RV10 Emp kit for almost a month and here is what I think it's progress is so far...right now it appears to be in the Brooklyn sort facility (was going PDX to PHX)....not very encouraging. The USPS is a hot mess right now it appears.

There is no doubt that Vans has been slammed as well. Unrelated - I took some car parts in for chroming to our local chrome guy who is excellent and joked that it would probably be 5 years...she didn't miss a beat said we are down to 3 years now....lol. At the boatyard yesterday, the manager said one of the manufacturers has been using their yard for bottom paint as they have 50 new cruisers on backorder and can't waste shop space and time getting them painted and prepped for final delivery to brokers/dealers so they are outsourcing that work. Cray cray times.
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Last edited by cactusman : 05-12-2021 at 10:22 AM.
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  #9  
Old 05-12-2021, 02:13 PM
agfly agfly is offline
 
Join Date: Apr 2021
Location: Little Rock AR
Posts: 9
Default Shipping update

So I asked the question last night, and naturally, I just got home and there it is

So I guess they're back rolling now. Yay!
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  #10  
Old 05-12-2021, 06:19 PM
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jrock836 jrock836 is offline
 
Join Date: Nov 2020
Location: Burleson, Texas
Posts: 300
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Quote:
Originally Posted by agfly View Post
So I asked the question last night, and naturally, I just got home and there it is

So I guess they're back rolling now. Yay!
Glad you got it.. Too bad Van’s can’t solve the communication with customers problem that clearly continues to exist.. I can give them a pass on a lot of things but not communication. Sending an email from a template takes seconds..
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Van's RV-12 #120566 - ELSA - N49DD
Spinks Airport, KFWS, Fort Worth, TEXAS!


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