Vern
Well Known Member
I have a Trio EZ Pilot in my 6A and have been enjoying it very much. On a recent trip it had several episodes of uncommanded turns. I emailed Trio and asked for troubleshooting tips.Within a few hours I had a phone call back from Trio. They had suggestions for troubleshooting but said if it was OK with me they would prefer that they send me a new Autopilot instead of messing around with mine. Shocked at that great offer,of course I agreed. The new AP was expressed to me! WOW! Incredible service!
Now, not all vendors have such great service. A diffferent vendor of electronics has been making promises to me now for about three years with no action whatsoever. I will never use them again.
I am sold on Trio and will buy more from them and recommend them to the RV community.
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Followup: At Sun 'n Fun 2007 I got to meet all the Trio staff at their booth. I asked if I could get one of them to go out to my 6A and check out my install since I had just replaced my unit. I offered to pay for this service. They sent Chuck out with me at no cost. He is the chief engineer! He sat in the hot sun and ran a complete diagnostic on my plane at no charge! Wow! What service!
Any other vendors give such service? I haven't found them!
Go Team Trio!
Now, not all vendors have such great service. A diffferent vendor of electronics has been making promises to me now for about three years with no action whatsoever. I will never use them again.
I am sold on Trio and will buy more from them and recommend them to the RV community.
+++++++++++++++++++++++++++++++++++++++++++++
Followup: At Sun 'n Fun 2007 I got to meet all the Trio staff at their booth. I asked if I could get one of them to go out to my 6A and check out my install since I had just replaced my unit. I offered to pay for this service. They sent Chuck out with me at no cost. He is the chief engineer! He sat in the hot sun and ran a complete diagnostic on my plane at no charge! Wow! What service!
Any other vendors give such service? I haven't found them!
Go Team Trio!
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