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  #1  
Old 11-02-2007, 07:32 PM
tomcostanza tomcostanza is offline
 
Join Date: Jul 2005
Posts: 292
Default My recent TruTrak experience

I have often ranted about the desert of apathy when it comes to customer service. I recently purchased a used TruTrak autopilot from Wentworth. Wentworth gave me a 7 day return option, so I wanted it tested before that 7 days ran out. I had Wentworth send it to TruTrak to have it evaluated. I received it back from TruTrak about 2 weeks later with the following description of the work done.

Realigned hardware, updated to current specifications

Servo 1 -Replaced bushing, servo amp, opto board, large & small gears, spring assembly. Changed all hardware to stainless steel. Bench tested for .5 hours

Servo 2 - Replaced brass bushing, shear screw, servo arm, bench tested. All readings within specs.

My bill? $0.00 Not even the cost to ship it back to me. They said all warranties were transferrable. I said I had no reason to believe it was still in warranty. They said it was a lifetime warranty.

If you're on the fence about what autopilot to buy, this may help. These guys are an oasis in that desert of customer service apathy.

Clear skies,
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Tom Costanza
RV-7A Fuse
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  #2  
Old 11-02-2007, 08:12 PM
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Ironflight Ironflight is offline
VAF Moderator / Line Boy
 
Join Date: Jan 2005
Location: Dayton, NV
Posts: 12,459
Default And.....

....you can "trade up" to a more complex model and get FULL CREDIT for turning in the previous stuff! That's a pretty incredible deal as well....
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Paul F. Dye
Editor at Large - KITPLANES Magazine
RV-8 - N188PD - "Valkyrie"
RV-6 (By Marriage) - N164MS - "Mikey"
RV-3B - N13PL - "Tsamsiyu"
A&P, EAA Tech Counselor/Flight Advisor
Dayton Valley Airpark (A34)
http://Ironflight.com
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  #3  
Old 11-02-2007, 08:51 PM
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grantcarruthers grantcarruthers is offline
 
Join Date: Sep 2006
Location: STL/3K6
Posts: 409
Default

I was just considering autopilots the other day and looking at trutrak pretty hard, this may seal the deal. Thanks for the report.
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RV-8, Both wings with top skins on

-4 bought flying
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  #4  
Old 11-02-2007, 10:08 PM
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MSFT-1 MSFT-1 is offline
 
Join Date: Feb 2006
Posts: 276
Default Same story here

A couple years ago I installed a TruTrak Digiflight IIVSG in my RV-8. I had a problem with interference on the roll servo and called TruTrak on a Saturday afternoon (planning to leave a message on the voicemail). Jim Y. answered the phone and actually fired up his CAD computer to investigate the problem. He helped me solve it and never once complained about bothering him on a Saturday afternoon.

A year or so later when I did an upgrade to the GNS-430 I managed to get one of the wires pinned wrong which made the autopilot not work correctly (imagine that). Another call to Trutrak (this time during working hours). They immediately suggested where to check and said they thought I had a wire crossed. I swore I didn't but offered to check anyway. Somehow, some unknown individual had snuck under my panel moments after I had run the wires and swapped two wires (it couldn't have been me). After correcting the problem the autopilot worked flawlessly.

These guys are terrific. My new plane (an RV-10) has a Trutrak autopilot.
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Richmond, VA (KFCI)
RV-10 (520+ hours since first flight in Nov 07)
RV-8 (500 hours, sold Sept 07)
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  #5  
Old 11-03-2007, 02:49 AM
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Geico266 Geico266 is offline
 
Join Date: Feb 2005
Location: Huskerland, USA
Posts: 5,861
Default

Quote:
Originally Posted by MSFT-1 View Post
Somehow, some unknown individual had snuck under my panel moments after I had run the wires and swapped two wires (it couldn't have been me). After correcting the problem the autopilot worked flawlessly.
This same "someone" seems to live in my hanger. I'm glad to see he gets around once in a while.
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RV-7 : In the hangar
RV-10 : In the hangar
RV-12 : Built and sold
RV-44 : 4 place helicopter on order.
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  #6  
Old 11-03-2007, 11:55 AM
cross cross is offline
 
Join Date: Jan 2007
Location: Vernon, British Columbia,
Posts: 46
Default My recent TruTrak experiance

These posts pretty much mirror my experience with trutrak. They sent me a new control head free even though I was well past warranty. If I were to purchace another autopilot the only decision would be which model trutrak to buy.
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  #7  
Old 11-03-2007, 01:47 PM
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briand briand is offline
 
Join Date: Mar 2006
Location: Grand Rapids MI
Posts: 742
Default

Trutrak is the best.
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  #8  
Old 11-03-2007, 05:14 PM
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frankh frankh is offline
 
Join Date: Jul 2006
Location: Corvallis Oregon
Posts: 3,547
Default Not quite

Quote:
Originally Posted by Ironflight View Post
....you can "trade up" to a more complex model and get FULL CREDIT for turning in the previous stuff! That's a pretty incredible deal as well....
Don't get me wrong Trutrak are awesome peple to deal with but just to set the record straight there is an "Upgrade fee" of 250 bucks ( I think)

When I asked about trading in my PP and ALtrak to the combined unit they said I would be charged the fee plus of course the cost of the more expensive head.


So one could argue you don't really get full credit.

FWIW

Frank
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  #9  
Old 11-04-2007, 01:14 PM
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Ironflight Ironflight is offline
VAF Moderator / Line Boy
 
Join Date: Jan 2005
Location: Dayton, NV
Posts: 12,459
Default Hmmmmm

I certainly can't speak for Tru Trak Frank...maybe they have changed their policy, but I haven't run into the "upgrade fee" that you mentioned.

Paul
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Paul F. Dye
Editor at Large - KITPLANES Magazine
RV-8 - N188PD - "Valkyrie"
RV-6 (By Marriage) - N164MS - "Mikey"
RV-3B - N13PL - "Tsamsiyu"
A&P, EAA Tech Counselor/Flight Advisor
Dayton Valley Airpark (A34)
http://Ironflight.com
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  #10  
Old 11-04-2007, 01:47 PM
SteinAir SteinAir is offline
 
Join Date: Feb 2005
Location: Minneapolis
Posts: 2,473
Default

We do TruTrak upgrades almost every day(or certainly almost every week)....sold/installed more of them than anyone else and we've yet to ever charge anyone an "upgrade fee".

Perhaps you were confused by something else in the billing (perhaps the $250 was just the cost of the upgrade??)?

Don't know what happened to you on your upgrade...should have come to me


Cheers,
Stein
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