Thank you to GRT for great customer service!
After completing our Condition Inspection, the fuel flow on our EIS stopped working. Carlos offered to bench test our EIS and called the next day at 8:30 am to tell us it tested fine. We chose to take the FloScan sensors to GRT and figure out the problem.
Tim determined that the inlet FloScan was defective (impeller did not turn). GRT no longer supplies FloScan sensors but Sandy was willing to sell us the only new FloScan they have (they were keeping it to use as a test unit). Greg was surprised to see a failed FloScan and wanted to examine it. He and Tim found a piece of dirt in the sensor and dislodged it. After that it checked fine.
We had also been trying to fix an intermittent EGT problem. We took the suspect probe to GRT and Tim found no problems with it. Greg explained that the probes are grounded and how that makes checking for problems easy. On reinstallation using this knowledge, we found a grounding problem where the probe attaches to the exhaust. Cleaned the fitting and now our EGT works properly!
All in all, Carlos, Tim & Greg spent half the afternoon with us troubleshooting and verifying the operation of our EIS. The problems were all related to our installation. There was no charge for their time or expertise. And this EIS is over two years old!
Jim & Heather
Europa N241BW
After completing our Condition Inspection, the fuel flow on our EIS stopped working. Carlos offered to bench test our EIS and called the next day at 8:30 am to tell us it tested fine. We chose to take the FloScan sensors to GRT and figure out the problem.
Tim determined that the inlet FloScan was defective (impeller did not turn). GRT no longer supplies FloScan sensors but Sandy was willing to sell us the only new FloScan they have (they were keeping it to use as a test unit). Greg was surprised to see a failed FloScan and wanted to examine it. He and Tim found a piece of dirt in the sensor and dislodged it. After that it checked fine.
We had also been trying to fix an intermittent EGT problem. We took the suspect probe to GRT and Tim found no problems with it. Greg explained that the probes are grounded and how that makes checking for problems easy. On reinstallation using this knowledge, we found a grounding problem where the probe attaches to the exhaust. Cleaned the fitting and now our EGT works properly!
All in all, Carlos, Tim & Greg spent half the afternoon with us troubleshooting and verifying the operation of our EIS. The problems were all related to our installation. There was no charge for their time or expertise. And this EIS is over two years old!
Jim & Heather
Europa N241BW
