I have a LASAR System and it works fine I hate to see the change to Champion and to hear that the Ace product support man Joe told you that they can't checkout the controller because they don't have an interface cable. That is about as bad as it gets from a product support point of view.
If I understood Joe correctly, the bench technicians need different test harness cables for different versions of the controller, and they were just missing the one for this old 14 year old unit I had. He seemed genuinely appalled that this had happened, and paid for overnight return shipping to get the box back to me. But it took them two weeks to figure this out and I agree it doesn't inspire a warm fuzzy feeling about Champion's corporate commitment to this product line.
The LASAR warning light does come on occasionally for no apparent reason and at all mag checks as described in the manual. It sometimes detects warning limit hits apparently and latches but it resets after shutting down and restarting the engine for your next flight.
Have you tried recycling the LASAR power in flight when that happens? That would pretty much always work for me, when we were getting that Code 16 fault. Takes about 20 seconds after cycling power for it to come back online, and meanwhile the engine runs fine in 'backup' mode (might have to richen the mixture a bit). Our EI electronic tach reads "0" when power to the LASAR is off, but you can deal with that.
1 - If the battery is low just forget it until the battery is recharged.
One trick with low battery is, start cranking with the LASAR off. The LASAR draws some power, and this lets what's left of the battery concentrate on pulling in the solenoid and getting the prop spinning. Then flick the LASAR on. Of course if the battery is so low it won't spin the prop at all, this doesn't help.
2 - When I start up cold I prime three cylinders through a solenoid primed valve and I usually hold the button in through six seconds (one-thousand-one, one-thousand-two...) and it usually bursts into operation immediately.
No primer solenoid in our installation, we just use the carb accelerator pump, but yes the LASAR does a great job of retarding spark for starting. (If there is enough battery to run it, that is.) Really quick, energetic starts.
In summary the LASAR System has been very good for me, it always starts very well and I note the warning light as a warning that the controller may have failed and the system is truly operating in straight mag mode but THIS HAS NEVER ACTUALLY HAPPENED in ~600 hours of operation.
My understanding is that if the warning light comes on, the controller has detected a fault and HAS dropped back to straight mag mode. Some faults are 'healing' and will reset automatically after a certain interval if the condition causing the fault goes away, some are 'latching' and require a power cycle to reset, but if that light is on, you are running on 25* BTDC regular old magneto technology.
I have purchased the T-100 mag service tool kit so that I can disassemble my mag for repair at home but from what your message tells me Champion is not going to be a dependable source for replacement parts.
All the recommendations I got said that for overhauling the LASAR mags, Progressive Air in Kamloops BC is the place to go. (They don't work on the controller boxes though.) I talked to them last year and they weren't worried about parts then. Also a lot of parts are shared between the LASAR 4700 series and the vanilla 4300 Slick mags. So I think we'll be OK for a while yet.
--Paul