apkp777
Well Known Member
Email I recieved from ECI
Mr. Phillips,
ECI is always concerned when notified of any type of failure that involves our product. The issue with the retainer clip is being thoroughly investigated by ECI and we are in the process of deciding what the best course of action will be. Currently we are using OEM parts until this issue is resolved.
We are very sorry that you have experienced this problem and will be happy to send you new parts at no charge. These will be sent on Sales Order 103763 to the address you have listed. ECI appreciates your patronage and we hope to work through this issue to our customer?s satisfaction. Please let me know if you have any questions.
Thank You,
Tara Molyneux
Warranty Administrator
Engine Components, Inc
9503 Middlex
San Antonio, TX 78217
877-820-8101 ext. 115
Fax: 210-820-8102
Office Hours: M-F 12:00pm-5:00pm
Mr. Phillips,
ECI is always concerned when notified of any type of failure that involves our product. The issue with the retainer clip is being thoroughly investigated by ECI and we are in the process of deciding what the best course of action will be. Currently we are using OEM parts until this issue is resolved.
We are very sorry that you have experienced this problem and will be happy to send you new parts at no charge. These will be sent on Sales Order 103763 to the address you have listed. ECI appreciates your patronage and we hope to work through this issue to our customer?s satisfaction. Please let me know if you have any questions.
Thank You,
Tara Molyneux
Warranty Administrator
Engine Components, Inc
9503 Middlex
San Antonio, TX 78217
877-820-8101 ext. 115
Fax: 210-820-8102
Office Hours: M-F 12:00pm-5:00pm