Stephen Lindberg
Well Known Member
I have just repaired or replaced three broken headsets: Lightspeed 20xl, DC H10-40, and a Pilot PA-11. They have all been satisfactory. The Pilot was a cheapy that I bought on the road twelve years ago because I suddenly needed another headset. It actually compared pretty well to my expensive DC set, just not as well made. The Lightspeed is my current headset and it is comfortable, albeit somewhat bulky. I was leery of the plastic construction but it has held up well over seven years. Of course, I am the only user, it stays in my airplane, and I am careful with it. Now I come to the point. Lightspeed sent me a new cord postpaid. They also sent new earmuffs, all without charge to me. It took me ten minutes to install the cord and earmuffs. This is astonishingly good customer service. David Clark is fixing my 23 year old headset -installing a new cord- for $78. They would not sell me a cord outright. Pilot offered to fix my old headset for $70 plus shipping, or trade it in for $50 against a new headset. They would not sell me a new cord outright. I elected to buy their top passive unit on trade. I offer this as information to those thinking of buying a headset. I have no compaints about DC's or Pilot's service other than the expense of installing a new cord, and the inconvenience and expense of shipping my headset to the factory for repair. All of us are capable of replacing a cord and it would be better if headsets were designed with cords easily replacable by the user, since the cord seems to be the weak link. Lightspeed deserves kudos for their superior customer service. They sure have my loyalty. Steve