Hi.
I ordered a United Airspeed with outer knots scale and inner mph scale.
I also ordered a custom range marks. I received an outer mph scale a.i. (and inner knots) without colour marks.
I wrote to the company complaining of this and they answered me to send item back as per return & exchange sheet. In such sheet, it is stated that COD returns/exchanges are not accepted. Since I live in Italy, I paid about 90 USD for shipping. Why should I pay shipping costs to USA (and probably one more time from there to Italy) if it was not my mistake?
I wrote again to the company asking this. No answer. Now the 30 days return period is about to expire. I don't know what to do.
I would like to know from you of praxis and/or if you have any suggestion.
Thanks.
Camillo
I ordered a United Airspeed with outer knots scale and inner mph scale.
I also ordered a custom range marks. I received an outer mph scale a.i. (and inner knots) without colour marks.
I wrote to the company complaining of this and they answered me to send item back as per return & exchange sheet. In such sheet, it is stated that COD returns/exchanges are not accepted. Since I live in Italy, I paid about 90 USD for shipping. Why should I pay shipping costs to USA (and probably one more time from there to Italy) if it was not my mistake?
I wrote again to the company asking this. No answer. Now the 30 days return period is about to expire. I don't know what to do.
I would like to know from you of praxis and/or if you have any suggestion.
Thanks.
Camillo