I booger'd up the lower rib on my RV-10 rudder. Long story short I could have made it work but wanted it right, so ordered a new one using the web store Monday at 2:30pm.
Want to keep moving on my rudder but it'll be hard without this part so on Thursday at 9am I email them, asking did you receive this order because I haven't heard anything.
They write back Thursday at 1:30pm saying sorry for the delay, will contact shipping to make sure it gets out.
Thursday at 3:30 I get the tracking number.
Is that normal for ordering parts from Van's? I don't want to bother people unnecessarily, but do you get faster service with a follow-up email right after placing an order?
Want to keep moving on my rudder but it'll be hard without this part so on Thursday at 9am I email them, asking did you receive this order because I haven't heard anything.
They write back Thursday at 1:30pm saying sorry for the delay, will contact shipping to make sure it gets out.
Thursday at 3:30 I get the tracking number.
Is that normal for ordering parts from Van's? I don't want to bother people unnecessarily, but do you get faster service with a follow-up email right after placing an order?